Upgraded to 5.2.0.30 and Unix Software gone after scan

AdmJLovejoy · ‎02-16-2015

Upgraded to 5.2.0.30 and after a rescan the Unix software list in the web portal is empty.

Please advise.

Thanks, Jim Lovejoy __________________________________________________________________________________________________ James W. Lovejoy | IBM - Cloud Managed Services Delivery | Infrastructure Architect (Windows Server ...

Susan_A · ‎03-09-2015

This issue was caused by a bug, which was fixed in the latest Lansweeper release.

Susan_A · ‎03-09-2015

This issue was caused by a bug, which was fixed in the latest Lansweeper release.

Susan_A · ‎02-17-2015

We cannot reproduce this problem. Please contact support@lansweeper.com and provide:

Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
Screenshots of one problem machine's Lansweeper webpage. Show us the following tabs: Summary, Software, Errors (if it exists).
Screenshot of a connection test performed to the same machine with this connection tester: https://www.dropbox.com/s/k5xtx5l2bb76wea/DeviceTester.zip?dl=0
Perform the test on your Lansweeper server, submit the same SSH credential used by Lansweeper to scan the machine and show us the entire test window.

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