I've recently started using the helpdesk, and I've just encountered where a user wouldn't get e-mails from the helpdesk, even though his e-mail address was correctly filled in and Lansweeper wasn't giving me any errors.
When I later spoke to said user face to face about an issue I had answered via the ticket I had created for him, he obviously had no idea what I was talking about.
It turns out he had the Don't send helpdesk e-mails check box enabled, even though he said he didn't check that.
I don't really care if he did or didn't enable that, but is there a way to list user preferences, such as the mentioned function and their language?
Better yet, is there a way to disable the Don't send helpdesk e-mails option?
