User preferences

[Leslie_Strooban]

I've recently started using the helpdesk, and I've just encountered where a user wouldn't get e-mails from the helpdesk, even though his e-mail address was correctly filled in and Lansweeper wasn't giving me any errors.

When I later spoke to said user face to face about an issue I had answered via the ticket I had created for him, he obviously had no idea what I was talking about.

It turns out he had the Don't send helpdesk e-mails check box enabled, even though he said he didn't check that.
I don't really care if he did or didn't enable that, but is there a way to list user preferences, such as the mentioned function and their language?

Better yet, is there a way to disable the Don't send helpdesk e-mails option?

[Esben_D]

Unfortunately not, there is no way to override that option so it is forces to be enabled for all helpdesk users.

[Leslie_Strooban]

Charles.X wrote:
Unfortunately not, there is no way to override that option so it is forces to be enabled for all helpdesk users.

Hi Charles.X, thanks for your answer.
Is there a way I can find out who has that option checked? Perhaps a report, or a way to see it in the ticket if they have it or not?