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jb_HSI
Engaged Sweeper

I have a report that is based on members of an AD user group, and at some point during the day users fall off the list despite no changes being made to the actual AD group.  I'm not sure if it's a rescan thing, or what.  We utilize LSAgent heavily, but I can't figure out what would cause this ebb and flow of users falling off and on the report.  Can anyone think of where I should look?  

1 REPLY 1
DavidPK
Lansweeper Tech Support
Lansweeper Tech Support

Hi, 

 

It could be the automated clean up options are kicking in and removing the users based off that criteria. 

https://community.lansweeper.com/t5/lansweeper-maintenance/perform-automated-database-cleanups/ta-p/...

 

If this does not point to the issue you could create a support case and that way we can dive into it deeper. 

 

  Please open a ticket in our support portal.

 

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

 

Using the GatherLogs tool.

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