Users from AD not found in CC

[J-C]

When we reply in a ticket and we need to add someone in CC then the person can not be found in the list that appears in the popup. This list is very limited and is not the AD-list of users.

When we adjust the user in a ticket then we see the complete user-list from AD.

How can I get the AD-list in the CC-window so we can choose the correct user?

Thank you for reading and any tips.

[Esben_D]

Yep

[J-C]

Thank you for the reply.

If I understand it correct then I go to:

Configuration > User Access & Roles > Users and there I choose "Add AD User"?

[Esben_D · Accepted solution]

The lists will only list helpdesk users (meaning people that have either logged into the helpdesk or have sent in an email before).

You could add your AD users as helpdesk users in Configuration > User Access & Roles.