I would like to have all Active Directory tags, [description] [department] [office] [company] etc to be included in help tickets. If the Helpdesk in Lansweeper can see it, what is stopping the email templates from using it?
Currently you could add these fields manually to tickets by using the tickets custom fields. However, these would have to be manually filled in which isn't practical. Therefore I added your request to the feature to automatically populate ticket custom fields.
