The serials listed under Config/Disk/Harddisk are the serials of the logical disks, not the serials of the physical disks. Lansweeper pulls most data from WMI, Windows Management Instrumentation. A list of scanned WMI classes can be found in the web console under Configuration/Scanning Setup/Item Wait Time.
- Config/Disk/Harddisk pulls from Win32_LogicalDisk. More info on this class can be found here: http://msdn.microsoft.com/en-us/library/aa394173%28v=VS.85%29.aspx
- Config/Disk/Diskdrive pulls from Win32_DiskDrive. More info on this class can be found here: http://msdn.microsoft.com/en-us/library/aa394132%28v=VS.85%29.aspx
You can query WMI directly by running commands on the client machine. E.g. run the command below on a client machine and open the resulting lansweepertest.txt file to view data stored in Win32_DiskDrive. If Lansweeper is reporting serial X, that is what is stored in WMI. There is not much we can do if WMI is providing inaccurate data.
c:\>wmic path Win32_DiskDrive >lansweepertest.txt