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Forum Posts

User Portal: hide assigned Agent

On the user portal, is it possible to hide the assigned Agent column? We'd rather not advertise who the assigned agent is to prevent users from contacting the agent directly.

Concerning CSS in KB

Is there a "custom.css" or a way to define an "corporate" CSS-File to alter the Appearance of KB Articles?So that it will not be overwritten in following Releases of LS.And in the WYSIWYG-Editor when you mark text as code. In HTML the DIV-Tag gets a ...

tgt by Engaged Sweeper III
  • 7876 Views
  • 4 replies
  • 2 kudos

Helpdesk Mixed Mode Login Functionality

Hi, I believe I asked this many moons ago in a long list of wish list items, but are there any plans to implement a mixed mode authentication scheme like most other helpdesk systems use? Basically, we want to automatically login if a user is logged i...

mdouglas by Engaged Sweeper III
  • 6255 Views
  • 2 replies
  • 1 kudos

Resolved! report MS office updates

Hi !I need list if a computer has the MS Office udpate kb2760562 but seems like tblQuickFixEngineering is not storing MS Office updates.Thats correct? there's a way to look for specific MS Office updates ?Many thanks

Customize computer asset report page?

Is there a way to add installed printers and their IPs to this page?(Computer Asset detail -> report) http://lansweeper:81/comprep.aspx?AssetID=24Also the printable version http://lansweeper:81/reportdet.aspx?AssetID=24&print=1This would give our t...

joshjames by Engaged Sweeper
  • 3844 Views
  • 1 replies
  • 0 kudos

Resolved! Internal Aircards

Does lansweeper have the ability to scan and report the internal Aircard from a laptop/Tablet? Like pulling SIM ID, Phone Number, and IMEI.

acano by Engaged Sweeper II
  • 7592 Views
  • 3 replies
  • 0 kudos