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dispatching by mail from when ticket is not a new ticket

Hi,how can I change Status of an existing ticket by a reply to agent of this team?For example if I have a ticket open with team A and I change the Team, a mail arrive to a new team with "A ticket has been assigned to your team."I want that when the t...

Andrea by • Engaged Sweeper III
  • 3229 Views
  • 1 replies
  • 1 kudos

User Info Tab

When viewing a ticket and going to the User Info tab, is it possible to either create a link from/with the IP address using a custom protocol handler, or add an entry for one of the advanced actions? The idea being to easily launch the remote admin s...

ktownes by • Engaged Sweeper
  • 7624 Views
  • 1 replies
  • 0 kudos

User Restriction

Hello,I want to create a user on my lawnsweeper installation that can manage only some asset in a specific "Asset Group".How can manage this thnik?Regards

manelnas by • Engaged Sweeper II
  • 3335 Views
  • 1 replies
  • 1 kudos

Active Agent Time

https://www.lansweeper.com/forum/yaf_postst14604_Helpdesk-report-on-Agents-active-time-spent-on-tickets.aspx#post50043I didn't want to necropost on my old post. Any update on this? Is the feature request going to be implemented? Thank you!-MC

Resolved! Report field question

I have some reports I found here that show Denied software list, approved software, and unapproved. I want to add the date that it was approved/denied, and, if possible, some kind of reason or reason code. So, do either of those fields exist? Date ap...

AZHockeyNut by • Champion Sweeper III
  • 4339 Views
  • 1 replies
  • 0 kudos

Resolved! automated reports in Excel format

I have reports that get mailed to me the approved software, the denied software, and the unapproved, and they all come in xlsx format. Is there a way to flag the column name/alias as a header when you export it prior to sending it so when they are op...

AZHockeyNut by • Champion Sweeper III
  • 4551 Views
  • 1 replies
  • 0 kudos

Distributed Wake On Lan

as described in the PDQ article:https://www.pdq.com/blog/wake-on-lan-wol-improvements-in-pdq-inventory-6/Distributed Wake On Lan: attempts to contact an online computer in the last known subnet of the target that you are waking up. A command will be...

jperryman by • Engaged Sweeper II
  • 7847 Views
  • 2 replies
  • 0 kudos

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