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Restrict Support Team to certain asset Information

I would like to be more granular with the asset visibility.It would be good to be able to create roles for the different support teams where by we can restrict the assets they can see.ie I may want to create a role for those that manage our printers ...

Skype For Business Support

Hi,We are currently rolling out Skype for Business to our users. Lansweeper has userpages that contain the phone number but behind that link the "callto:" protocol is used. This only works for Skype consumer. Skype for Business uses the "tel:" protoc...

User Portal: hide assigned Agent

On the user portal, is it possible to hide the assigned Agent column? We'd rather not advertise who the assigned agent is to prevent users from contacting the agent directly.

Concerning CSS in KB

Is there a "custom.css" or a way to define an "corporate" CSS-File to alter the Appearance of KB Articles?So that it will not be overwritten in following Releases of LS.And in the WYSIWYG-Editor when you mark text as code. In HTML the DIV-Tag gets a ...

tgt by • Engaged Sweeper III
  • 7800 Views
  • 4 replies
  • 2 kudos

Helpdesk Mixed Mode Login Functionality

Hi, I believe I asked this many moons ago in a long list of wish list items, but are there any plans to implement a mixed mode authentication scheme like most other helpdesk systems use? Basically, we want to automatically login if a user is logged i...

mdouglas by • Engaged Sweeper III
  • 6194 Views
  • 2 replies
  • 1 kudos

Resolved! report MS office updates

Hi !I need list if a computer has the MS Office udpate kb2760562 but seems like tblQuickFixEngineering is not storing MS Office updates.Thats correct? there's a way to look for specific MS Office updates ?Many thanks

Customize computer asset report page?

Is there a way to add installed printers and their IPs to this page?(Computer Asset detail -> report) http://lansweeper:81/comprep.aspx?AssetID=24Also the printable version http://lansweeper:81/reportdet.aspx?AssetID=24&print=1This would give our t...

joshjames by • Engaged Sweeper
  • 3794 Views
  • 1 replies
  • 0 kudos