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Knowledgebase Modified Info

We would like to see on the knowlegebase articles where the created date currently shows to instead show the last modified date and who modified it rather than having to edit the article to see that information. Having that along with the created dat...

Rescan option from hover drop down menu

Could we get a Rescan Asset option from the hover drop down menu? When we place the cursor over an asset, a drop down menu appears with multiple options that can be clicked on. Could we add an option for rescanning the asset? That would be most he...

pfenton by • Engaged Sweeper III
  • 7203 Views
  • 2 replies
  • 1 kudos

MS Windows Srv User CAL license tracking

Hi!I've searched over the forums and found that some users were asking doubts regarding a feature or a way to track down MS Windows Server User CAL Licensing in use, as it does with OS and softwares, but those questions precede four years ago. I'd li...

Replying to internal note via email

Hi folks, it seems if one agent posts an internal note through the web interface, any replies to that internal note via email are public. Is there something special that needs to be done to keep the note internal when responding via email? Better q...

Sort Ticket Type

Hi,How can I sort ticket type?I see that is in alphebetic order but if i insert a Number the sort don't change.Thanks

Andrea by • Engaged Sweeper III
  • 8498 Views
  • 4 replies
  • 0 kudos

dispatching by mail from when ticket is not a new ticket

Hi,how can I change Status of an existing ticket by a reply to agent of this team?For example if I have a ticket open with team A and I change the Team, a mail arrive to a new team with "A ticket has been assigned to your team."I want that when the t...

Andrea by • Engaged Sweeper III
  • 4145 Views
  • 1 replies
  • 1 kudos
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