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Sort Ticket Type

Hi,How can I sort ticket type?I see that is in alphebetic order but if i insert a Number the sort don't change.Thanks

Andrea by • Engaged Sweeper III
  • 8264 Views
  • 4 replies
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dispatching by mail from when ticket is not a new ticket

Hi,how can I change Status of an existing ticket by a reply to agent of this team?For example if I have a ticket open with team A and I change the Team, a mail arrive to a new team with "A ticket has been assigned to your team."I want that when the t...

Andrea by • Engaged Sweeper III
  • 4066 Views
  • 1 replies
  • 1 kudos

User Info Tab

When viewing a ticket and going to the User Info tab, is it possible to either create a link from/with the IP address using a custom protocol handler, or add an entry for one of the advanced actions? The idea being to easily launch the remote admin s...

ktownes by • Engaged Sweeper
  • 8299 Views
  • 1 replies
  • 0 kudos

User Restriction

Hello,I want to create a user on my lawnsweeper installation that can manage only some asset in a specific "Asset Group".How can manage this thnik?Regards

manelnas by • Engaged Sweeper II
  • 3991 Views
  • 1 replies
  • 1 kudos

Active Agent Time

https://www.lansweeper.com/forum/yaf_postst14604_Helpdesk-report-on-Agents-active-time-spent-on-tickets.aspx#post50043I didn't want to necropost on my old post. Any update on this? Is the feature request going to be implemented? Thank you!-MC

Distributed Wake On Lan

as described in the PDQ article:https://www.pdq.com/blog/wake-on-lan-wol-improvements-in-pdq-inventory-6/Distributed Wake On Lan: attempts to contact an online computer in the last known subnet of the target that you are waking up. A command will be...

jperryman by • Engaged Sweeper II
  • 8956 Views
  • 2 replies
  • 0 kudos
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