Is there a way to add the ability to email a given user when a particular ticket type is closed?

[BAGman]

We have a ticket named "Software Request". One of the choices in this ticket is for Power BI Pro. We would like to be able to automatically email a particular user when this ticket is successfully completed and being closed. The reason is that the Power BI team will want to reach out the the new Power BI user and set up training for them on how to do things in the manner that our company wishes them done.

Is this possible?

[rader]

This is a thought, not sure if it's what you looking for.

Add Ticket Custom Fields: Add CC Users

Add custom field to Ticket type (IT Support in my case)

Create ticket and CC Users show up here.

Of course I could be off-base here as I haven't tested this scenario. I'd have to think about the automatic portion of this problem. This might at least get the CC going for now.

Good luck.

[rader]

I would think that in your ticket fields for Power BI Pro you could add a CC:Users field on that selection.

[BAGman]

I'm not seeing any way of doing that. We can add "Custom Fields", but these are limited to Color Combo List, combobox, Currency, Date, DateTime,Hyperlink (Tried this and added users email address into the "Info" section, but this did nothing), MultiSelect, Numeric, Radiobutton List, Textarea, Textbox, Time, Yes/No. There is no "CC" or "Email To" or anything like that in this area.