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‎07-01-2019 01:56 PM
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‎08-29-2018 03:04 PM
‎09-12-2016 03:51 PM
‎09-09-2016 03:47 PM
‎02-28-2018 01:36 AM
rorders wrote:
Is there a way to hide KB Knowledgebase categories for non agents?
I'd like to be able to control KB access for non agents either via a group and/or individual permissions. Something similar to how you setup an agent teams permissions but for these users they don't need the ability to add/edit KB articles or answer tickets.
I'd want to post an emergency contact list to a special KB category that only certain people have access to.
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