‎07-26-2023
04:31 PM
- last edited on
‎04-02-2024
12:45 PM
by
Mercedes_O
Hi,
I was very excited to see the JSM asset integration with Lansweeper. If this works properly, it will be a huge benefit for us as we are currently looking into switching our ITSM to Jira.
Unfortunately the sync does not work. Only a part of our assets are synced and all syncs have the status "failed"
The logs show the following error over and over again:
ERROR 2023-07-26T10:42:49.171Z 2.1.0 ari‌‌jira::site/*** *** assets-resolvers core:function Error occurred in get assets resolver. Reason: The maximum payload size is 200KB.
Any hints? Looks like a lansweeper api restriction to me.
‎08-08-2023 04:19 PM
Hello @MartinMeduna,
I sent a request via support@lansweeper.com.
Thank you very much for the support
‎07-27-2023 09:26 PM - edited ‎07-27-2023 09:28 PM
Hey svt,
there is no limit on Lansweeper API side... but there are some limits in Jira but I think this would need a bit deeper investigation. Are you able to create a standard Lansweeper support case? It would be easier to handle it as support case.
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