Lansweeper App for Jira Service Management Assets fails

[svt]

Hi,

I was very excited to see the JSM asset integration with Lansweeper. If this works properly, it will be a huge benefit for us as we are currently looking into switching our ITSM to Jira.

Unfortunately the sync does not work. Only a part of our assets are synced and all syncs have the status "failed"

The logs show the following error over and over again:

ERROR	2023-07-26T10:42:49.171Z 2.1.0 ari‌‌jira::site/*** *** assets-resolvers core:function Error occurred in get assets resolver. Reason:  The maximum payload size is 200KB.

Any hints? Looks like a lansweeper api restriction to me.

[marcos_asilva]

Hello @MartinMeduna,

I sent a request via support@lansweeper.com.

Thank you very much for the support

[MartinMeduna]

Hey svt,

there is no limit on Lansweeper API side... but there are some limits in Jira but I think this would need a bit deeper investigation. Are you able to create a standard Lansweeper support case? It would be easier to handle it as support case.