‎06-11-2024 08:25 AM - edited ‎06-25-2024 10:43 AM
Hello Community,
We’re excited to announce the Lansweeper Summer Launch Event! 🎉 Will you be joining us? Our next product release is scheduled for June 25, 2024. Here’s a sneak peek at the agenda:
New Discovery Technology
One rich IT and OT asset inventory, including those from public clouds.
Risk Insights Upgrade
Improved risk management and mitigation, also for OT
Migration Improvements:
Friction-less migration to Sites
Improved user visibility
Custom fields synchronization with Sites
Don’t miss out! Register today for the webinar: Lansweeper Summer Launch 2024.
Got any questions? Let us know below!
Like & Bookmark this post to stay updated as we get closer to the event. We look forward to seeing you there and hearing your thoughts!
‎06-27-2024 03:50 PM
Thank you to everyone who participated in our post-launch Q&A session. This thread is now closed, if you have any further questions, please feel free to post them in our product forum.
‎06-25-2024 05:59 PM
Is there any plans to bring Helpdesk to Lansweeper Sites?
‎06-26-2024 12:47 PM
Hi @znabi,
We have no plans at present to bring Helpdesk into Lansweeper Sites.
Ultimately, through customer feedback, it was decided that the best approach in Lansweeper Sites was to integrate with other solutions available in the market. You can find those integrations here: https://www.lansweeper.com/product/integrations/.
As a side note, we have committed to continuing the maintenance of Helpdesk, alongside the On-premise product, so you can continue to utilise this if you wish.
Thanks,
Thomas
‎06-25-2024 05:58 PM
You are really not going to let this cloud version go are you. We have on prem and don't plan to ever move over. We tried and do not like it. You all said you would never mess with on prem and it will always be here. Yet in this webinar it was all about. "We understand most of you don't want to do move over, BUT. you will have to learn" great. Not cool man.
‎06-26-2024 01:37 PM
Hi @arcofventura,
We have no plans to discontinue Lansweeper On-premise. We understand from a number of customers that this is an important stance to take if we are to continue working together, and that is fine. If the value you require is serviced with Lansweeper On-premises, then please continue to use it without any concerns that we are about to "turn it off".
Having said this, we have a growing number of requests and desires from customers that can only be serviced from within Lansweeper Sites. The adoption is growing and we plan to extend the value provided in order to meet the demands that our customers ask from us.
We currently have several types of customer, a non-exhaustive list would be:
We have been, and will continue to be, committed to service everybody.
Thanks,
Thomas
‎06-25-2024 05:56 PM
I'm wondering, is the goal of Hivemind also to collectively benefits from Products Improvements requests from various customers to see if those challenges are also shared amongts the community. Andalso the possiblity to have have a Customer Wishlist page where we can see those that are going to make it through and those that are still pending review?
Thank you
‎06-26-2024 12:20 PM
Hi @Lekius ,
While one of our prioritization methods for product improvements is indeed to consider the benefit it would provide to our broader customer base, this is not part of Hivemind. Hivemind is designed to help organizations identify what others are doing in their IT environment and what they might be missing, ultimately deriving insights from the experiences of our thousands of customers.
Regarding a wishlist page, I recommend reaching out to your Lansweeper account manager to arrange a conversation. We’re always eager to discuss upcoming features, our current priorities, and gather your valuable input. These discussions play a crucial role in shaping our roadmap.
Thanks,
Thomas
‎06-25-2024 05:56 PM
How and when can I start using these new features with our on-premises install of LS?
‎06-26-2024 02:50 PM
While the capabilities we reviewed in the event are focused on Lansweeper Sites, you can leverage them with your on-premises installation by linking it with Lansweeper Sites. Doing so allows you to gain additional insights from your Lansweeper environment, such as Risk Insights, diagramming and software normalization and categorization, without requiring you to change your day-to-day activities in the on-premises interface.
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