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Mercedes_O
Community Manager
Community Manager

Hello Community,

Weโ€™re excited to announce the Lansweeper Summer Launch Event! ๐ŸŽ‰ Will you be joining us? Our next product release is scheduled for June 25, 2024. Hereโ€™s a sneak peek at the agenda:

New Discovery Technology

  • One rich IT and OT asset inventory, including those from public clouds.

Risk Insights Upgrade

  • Improved risk management and mitigation, also for OT

Migration Improvements:

  • Friction-less migration to Sites

    • Improved user visibility

    • Custom fields synchronization with Sites

Donโ€™t miss out! Register today for the webinar: Lansweeper Summer Launch 2024.

Got any questions? Let us know below!

Like & Bookmark this post to stay updated as we get closer to the event. We look forward to seeing you there and hearing your thoughts!

43 REPLIES 43
Mercedes_O
Community Manager
Community Manager

Thank you to everyone who participated in our post-launch Q&A session. This thread is now closed, if you have any further questions, please feel free to post them in our product forum.

znabi
Engaged Sweeper

Is there any plans to bring Helpdesk to Lansweeper Sites?

twmackenzie
Lansweeper Employee
Lansweeper Employee

Hi @znabi,

We have no plans at present to bring Helpdesk into Lansweeper Sites. 

Ultimately, through customer feedback, it was decided that the best approach in Lansweeper Sites was to integrate with other solutions available in the market. You can find those integrations here: https://www.lansweeper.com/product/integrations/.

As a side note, we have committed to continuing the maintenance of Helpdesk, alongside the On-premise product, so you can continue to utilise this if you wish.

Thanks,
Thomas

arcofventura
Engaged Sweeper

You are really not going to let this cloud version go are you. We have on prem and don't plan to ever move over. We tried and do not like it. You all said you would never mess with on prem and it will always be here. Yet in this webinar it was all about. "We understand most of you don't want to do move over, BUT. you will have to learn" great. Not cool man. 

Hi @arcofventura,

We have no plans to discontinue Lansweeper On-premise. We understand from a number of customers that this is an important stance to take if we are to continue working together, and that is fine. If the value you require is serviced with Lansweeper On-premises, then please continue to use it without any concerns that we are about to "turn it off". 

Having said this, we have a growing number of requests and desires from customers that can only be serviced from within Lansweeper Sites. The adoption is growing and we plan to extend the value provided in order to meet the demands that our customers ask from us. 

We currently have several types of customer, a non-exhaustive list would be:

  1. Customers in the Lansweeper Sites who are happy with value they receive,
  2. Customers in Lansweeper On-premises that are willing to move to Lansweeper Sites, but require additional value parity before taking the plunge (they may already be synced with Lansweeper Sites, managing their inventory there, and using both in parallel until the value parity gaps are addressed),
  3. Customers who use Lansweeper On-premise as their main driver and sync to Lansweeper Sites to get the benefits of the additional insights, and
  4. Customers who have expressed a desire to remain on Lansweeper On-premise

We have been, and will continue to be, committed to service everybody.

Thanks,
Thomas

Lekius
Engaged Sweeper

I'm wondering, is the goal of Hivemind also to collectively benefits from Products Improvements requests from various customers to see if those challenges are also shared amongts the community.  Andalso the possiblity to have have a Customer Wishlist page where we can see those that are going to make it through and those that are still pending review?

Thank you

twmackenzie
Lansweeper Employee
Lansweeper Employee

Hi @Lekius ,

While one of our prioritization methods for product improvements is indeed to consider the benefit it would provide to our broader customer base, this is not part of Hivemind. Hivemind is designed to help organizations identify what others are doing in their IT environment and what they might be missing, ultimately deriving insights from the experiences of our thousands of customers.

Regarding a wishlist page, I recommend reaching out to your Lansweeper account manager to arrange a conversation. Weโ€™re always eager to discuss upcoming features, our current priorities, and gather your valuable input. These discussions play a crucial role in shaping our roadmap.

Thanks,
Thomas

fandango1984
Engaged Sweeper

How and when can I start using these new features with our on-premises install of LS?

While the capabilities we reviewed in the event are focused on Lansweeper Sites, you can leverage them with your on-premises installation by linking it with Lansweeper Sites.  Doing so allows you to gain additional insights from your Lansweeper environment, such as Risk Insights, diagramming and software normalization and categorization, without requiring you to change your day-to-day activities in the on-premises interface.