06-26-2023 01:40 PM - last edited 3 weeks ago by Mercedes_O
Hi everyone!
Lansweeper is delighted to announce the availability of its new IT Agent in your Lansweeper Site, now in Preview. Track your hard-to-reach assets using the IT Agent which tracks the details of a single computer running Windows, Linux, or Apple MacOS and sends these directly to your Lansweeper Site.
After a successful installation, the IT Agent(s) will be shown in your Lansweeper Site in Scanning > Discovery systems.
To see the asset data, you can open Inventory > All assets (and you can use the search/advanced filter on the top right to filter on the specific assets/installation where IT Agent is running)
Topic |
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Summary |
Newest generation local tracking of any IT device running Windows, Linux or macOS device (including guest virtual machines and connected monitors) |
Older generation local tracking of any IT device running Windows, Linux or macOS device (including guest virtual machines and connected monitors) |
Discover all IT assets in your network. OT discovery will be added to the same installer/package later on |
Asset reach |
By default, local tracking only, no other network devices are discovered. This can be changed, but we recommend using Network Discovery for discovering network devices instead |
Local tracking only, no other network devices are discovered. To discover network devices in combination with LsAgent, we recommend using Lansweeper On-Premise |
Tracks both the machine running Network Discovery and discovers IT (and later OT) assets remotely |
Asset data |
Expanded default IT discovery data set (extra data like user info on macOS) |
Default IT discovery data set |
Expanded default IT (and later OT) discovery data set (extra data like user info on macOS) |
Credentials |
No credentials required for local tracking (runs as local system or similar elevated user by default). Credentials are optional for remote discovery but we advise to use Network Discovery for discovering network devices instead. |
No credentials required for local tracking (runs as local system or similar elevated user by default). |
Requires credentials to get all asset details remotely. Can recognize assets without credential though |
Network access |
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Auto update |
Auto update on Windows, Linux and macOS |
Auto update on Windows. Linux and macOS require manual updates |
Auto update on Windows, Linux and macOS |
Vulnerability risks |
Built on .NET 8.0 with a reduced vulnerability risk in comparison to .NET FW 4.8 |
Built on .NET FW 4.8 (Windows) and .NET 6.0 (Linux, macOS) |
Built on .NET 8.0 with a reduced vulnerability risk in comparison to .NET FW 4.8 |
It's time for us to let you try and test this new feature. We hope this first version will give you an easy-to-deploy agent-based discovery.
Finally, we're all ears! Your feedback is valuable, and we'd love to hear it.
Feel free to share in the comments or share your logs and screenshots privately to preview@lansweeper.com
Kind regards,
Gilian De Raes
Product Manager | Lansweeper
03-19-2024 10:56 AM
@Gilian My Windows computer downloaded the 0.15.7 version yesterday lunchtime but following restarts appears to have not updated the running version which is still 0.15.2 - should it have auto-updated in light of the download?
03-21-2024 09:26 AM
@Gilian - following up on Tuesday we can report that we're now seeing ITAgents auto-update to 0.15.7 and now hoping that scan dates and scan information will start updating in our cloud site soon.
03-21-2024 09:37 AM
@eputz thanks for sharing. Meanwhile the team is working on a newer patch version which will contain a fix for the last scenarios where the data isn't being refreshed. Hopefully 0.15.7 does already cover yours and keeps updating the asset data. Otherwise could you let us know and share a log file ("C:\Program Files\Lansweeper IT Agent Discovery\sensor\logs\Lansweeper.IT.Hub.log") of your IT agent to preview@lansweeper.com ?
02-22-2024 03:23 PM
Hello @Gilian,
Is there a way to "relink" a computer that was removed from the scanning targets? or do I need to do a reinstall and remove the asset from the console??
It happens to me that on my test computer I install/uninstall several times the client... but it was added several times on the scanning targets page, so I delete them, but it didn't appear again after a reinstall... Any idea?
02-22-2024 03:44 PM
@avillarreal In Scanning > Discovery sources, you'll see a row for each time you install the client/IT Agent.
If you remove the source, the asset will still remain in your inventory.
During this preview phase, you could remove the asset(s) from your inventory, reinstall the IT Agent client and see a new record in Scanning > Discovery sources and in Inventory > Assets
Once the reconciliation engine is more finalized, these multiple asset records in your inventory will be merged into 1 and you'll see which of the sources brought in the data at what time.
The assets from deleted sources, can be found in your inventory, having the "unlinked" icon in the first columns
02-22-2024 07:35 PM
The weird thing is that it doesn't appear on the scanning targets... But on the computer (even after I manually delete the assets and check that there wasn't on the scanning agents was marked as if there was another installation there:
Let me know if you need any information about it.
02-23-2024 10:01 AM
@avillarreal IT Agents are visible in Scanning > Discovery sources, not in scanning targets. The instruction when the scanning should happen is configured in Scanning > Discovery actions
02-23-2024 02:52 PM
@Gilian Correct, but it's not shown at that part either... It appears on the inventory, but not on the discovery sources... But from yesterday until now is still not shown... The number of current sources wasn't changed from yesterday...
I just try a resync and no luck either 😞
02-23-2024 03:18 PM - edited 02-23-2024 03:18 PM
@avillarreal
As it's from a test machine, could you try:
* Removing all related assets of MXRA-PF3DWCG6
* Removing all discovery sources of MXRA-PF3DWCG6
* Generating a new discovery source linking code (scanning > discovery sources > link discovery source)
* Downloading the IT Agent installer (scanning > discovery sources > download installer)
* Uninstalling IT Agent on MXRA-PF3DWCG6
* Installing IT Agent on MXRA-PF3DWCG6 using the new linking code
02-23-2024 03:50 PM
Already did all those steps... But seems it's leaving something behind... I remove the client... and I can't remove the discovery sources as they are not shown there... remove the entire asset... I clear the registry from the computer too install the client using a fresh code... and registers again... but it still shows that it was added on December... even that it wasn't found before I try to add it back.
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