New preview capability - Track your hard-to-reach assets using IT Agent, the future of LsAgent

[Gilian]

Hi everyone!

Lansweeper is delighted to announce the availability of its new IT Agent in your Lansweeper Site, now in Preview. Track your hard-to-reach assets using the IT Agent which tracks the details of a single computer running Windows, Linux, or Apple MacOS and sends these directly to your Lansweeper Site.

How to access IT Agent in your Lansweeper Site

1. Open a browser and navigate to https://app.lansweeper.com.
2. Choose the Lansweeper Site to which you want to link the IT Agent Discovery. 
3. Go to Scanning > Discovery systems > Download installers/packages > IT Agent Discovery

A brief explanation

• Learn how to install/deploy IT Agent here.

• After a successful installation, the IT Agent(s) will be shown in your Lansweeper Site in Scanning > Discovery systems.

• To see the asset data, you can open Inventory > All assets (and you can use the search/advanced filter on the top right to filter on the specific assets/installation where IT Agent is running)

Product comparison

Lansweeper IT Agent vs LsAgent vs Network Discovery

Topic	Lansweeper IT Agent (Portable)	Lansweeper LsAgent	Lansweeper Network Discovery
Summary	Newest generation local tracking of any IT device running Windows, Linux or macOS device (including guest virtual machines and connected monitors)	Older generation local tracking of any IT device running Windows, Linux or macOS device (including guest virtual machines and connected monitors)	Discover all IT assets in your network. OT discovery will be added to the same installer/package later on
Asset reach	By default, local tracking only, no other network devices are discovered. This can be changed, but we recommend using Network Discovery for discovering network devices instead	Local tracking only, no other network devices are discovered. To discover network devices in combination with LsAgent, we recommend using Lansweeper On-Premise	Tracks both the machine running Network Discovery and discovers IT (and later OT) assets remotely
Asset data	Expanded default IT discovery data set (extra data like user info on macOS)	Default IT discovery data set	Expanded default IT (and later OT) discovery data set (extra data like user info on macOS)
Credentials	No credentials required for local tracking (runs as local system or similar elevated user by default). Credentials are optional for remote discovery but we advise to use Network Discovery for discovering network devices instead.	No credentials required for local tracking (runs as local system or similar elevated user by default).	Requires credentials to get all asset details remotely. Can recognize assets without credential though
Network access	Syncs with Lansweeper Site directly To sync with your Lansweeper Site, HTTP2 proxy is supported Check Install IT Agent Discovery - Lansweeper Community for connection requirements Send results to Network Discovery hub or to a file on a network drive for later import into Lansweeper Site. See Set up and run Lansweeper IT Agent Discovery Portable	Does not sync with Lansweeper Site directly HTTP2 proxy is not supported Requires a scan server to connect to (from a Lansweeper On-Premise installation). Can also connect first to Lansweeper LsAgent Relay server, see this link. Can save results to a file for import into Lansweeper On-Premise via scan server	Requires specific ports to be open on the assets to discover. See Ports scanned or used by Lansweeper To sync with your Lansweeper Site, HTTP2 proxy is supported
Auto update	Auto update on Windows, Linux and macOS	Auto update on Windows. Linux and macOS require manual updates	Auto update on Windows, Linux and macOS
Vulnerability risks	Built on .NET 8.0 with a reduced vulnerability risk in comparison to .NET FW 4.8	Built on .NET FW 4.8 (Windows) and .NET 6.0 (Linux, macOS)	Built on .NET 8.0 with a reduced vulnerability risk in comparison to .NET FW 4.8

Request for feedback

It's time for us to let you try and test this new feature. We hope this first version will give you an easy-to-deploy agent-based discovery.

Finally, we're all ears! Your feedback is valuable, and we'd love to hear it.

Feel free to share in the comments or share your logs and screenshots privately to preview@lansweeper.com

Kind regards,

Gilian De Raes
Product Manager | Lansweeper

[avillarreal]

Hello @Gilian,

After a few days the computer on the "Discovery sources" appeared and I was able to remove it and clear everything from the computer and add it back with a fresh code... But I saw something that I don't understand why is marked that way:

Its setting the computer on de default group but with the "Network Visibility Disabled" and still waiting if after a few hours gets refreshed everything on that computer...

Any suggestions? 

Thanks!

[Gilian]

@avillarreal 

Groups is still in the works. All IT Agents belong to the same "Default Group" for now. The secondary "Default Group (Network Visibility Disabled)" should remain behind the scenes and will be hidden soon. Once we have groups finished, you'll be able to choose to which group your IT Agent belongs to (to configure for instance the maintenance window or proxy settings in bulk). We're currently investigating an issue with the refresh of the data

[avillarreal]

Hello @Gilian, 

We are getting the computers marked as the antivirus is disabled, but it appears that there are 6 installations of the antivirus and one enabled...

We use Cisco AMP but there are several "plugins" on the same installation that may be incorrectly marked as antivirus (Umbrella, Anyconnect VPN, Visibility, etc).

And the Windows defender is not in use as is replaced by the AMP...

Thanks!

[eputz]

@Gilian - Hi Gilian, we're also seeing issues with AV being incorrectly marked as disabled - example in screenshot below

[Gilian]

Hi @eputz , thanks for sharing the screenshot.

I've added it to the issue where our development team is already investigating the similar antivirus issue for Cisco Secure Endpoint

[eputz]

Thanks @Gilian  - any update on the Asset Type being incorrectly identified as 'Mobile' rather than Windows? e.g. do we need to be using a newer installer package and if so what will happen for existing deployments as the number of devices classified as Mobile is still growing rather than reducing?

[Gilian]

@eputz Not yet, investigations are ongoing.

edit: meanwhile the asset type of remaining Windows assets (mostly from brand Asus) have also been corrected. Can you do a rescan and see if the type has been corrected? The last scan attempt and last succesful dates should be updated (so we know the new asset type could be applied)

[Gilian]

Hi @avillarreal ,

Can you send screenshots of the asset detail page with the tabs: "software", "antivirus" and the summary page to preview@lansweeper.com? We'd like to know which of these modules is the core one that is enabled? Secure endpoint? If we know this, we know on which core plugin to focus to indicate whether or not the antivirus is enabled.

[avillarreal]

Hello @Gilian ,

I'm noticing that every time that my computer reboots the Lansweeper Sensor fails as it doesn't connect with the HUB... The option that I saw is to delay the startup of the Sensor process on the services and that seems to work.. 

{"Timestamp":"2024-02-13T01:12:18.8670829-06:00","Level":"Error","TraceId":null,"SpanId":null,"MessageTemplate":{"Text":"Failed to make get call to notification api","Tokens":[{}]},"Properties":{"SourceContext":{"ScalarValueObj":{"ScalarValue":"Lansweeper.Discovery.Hub.Application.Notifications.ApiClient.NotificationApiClient","ScalarValueType":"System.String"}},"MachineName":{"ScalarValueObj":{"ScalarValue":"MXRA-PF3DWCG6","ScalarValueType":"System.String"}},"MemoryUsage":{"ScalarValueObj":{"ScalarValue":56642568,"ScalarValueType":"System.Int64"}}},"Exception":{"Type":"HttpRequestException","Message":"No such host is known. (discovery-gateway.lansweeper.com:443)","StackTrace":" at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String , Int32 , HttpRequestMessage , Boolean , CancellationToken )\r\n at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage , Boolean , CancellationToken )\r\n at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage , Boolean , CancellationToken )\r\n at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(HttpRequestMessage )\r\n at System.Threading.Tasks.TaskCompletionSourceWithCancellation\u00601.WaitWithCancellationAsync(CancellationToken )\r\n at System.Net.Http.HttpConnectionPool.GetHttp11ConnectionAsync(HttpRequestMessage , Boolean , CancellationToken )\r\n at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage , Boolean , Boolean , CancellationToken )\r\n at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage , Boolean , CancellationToken )\r\n at Microsoft.Extensions.Http.Logging.LoggingHttpMessageHandler.\u003CSendCoreAsync\u003Eg__Core|5_0(HttpRequestMessage , Boolean , CancellationToken )\r\n at Microsoft.Extensions.Http.Logging.LoggingScopeHttpMessageHandler.\u003CSendCoreAsync\u003Eg__Core|5_0(HttpRequestMessage , Boolean , CancellationToken )\r\n at System.Net.Http.HttpClient.\u003CSendAsync\u003Eg__Core|83_0(HttpRequestMessage , HttpCompletionOption , CancellationTokenSource , Boolean , CancellationTokenSource , CancellationToken )\r\n at Lansweeper.Discovery.Hub.Application.Notifications.ApiClient.NotificationApiClient.\u0005.MoveNext()","InnerException":{"Type":"SocketException","Message":"No such host is known.","StackTrace":" at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 )\r\n at System.Net.Sockets.Socket.\u003CConnectAsync\u003Eg__WaitForConnectWithCancellation|277_0(AwaitableSocketAsyncEventArgs , ValueTask , CancellationToken )\r\n at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String , Int32 , HttpRequestMessage , Boolean , CancellationToken )","InnerException":null,"Data":{},"HResult":-2147467259,"Source":"System.Net.Sockets","HelpLink":null},"Data":{},"HResult":-2147467259,"Source":"System.Net.Http","HelpLink":null}}

The other thing that I'm notice is that the computer even after everything seems okay it still said that is not connected to the lansweeper cloud...

Is there a way to check if the computer is sending the updates? because on the console said that it was received the last config almost a week ago...

Thanks!

[eputz]

@Gilian Hi Gillian, we've got the IT agent deployed to approx. 2300 windows devices now and what we've noticed is that about 300 of those devices are being incorrectly classified as 'Mobile' device when they're Workstations running Windows 10 Education. How can we get them correctly classified as 'Windows' devices?