New preview capability - Track your hard-to-reach assets using IT Agent, the future of LsAgent

[Gilian]

Hi everyone!

Lansweeper is delighted to announce the availability of its new IT Agent in your Lansweeper Site, now in Preview. Track your hard-to-reach assets using the IT Agent which tracks the details of a single computer running Windows, Linux, or Apple MacOS and sends these directly to your Lansweeper Site.

How to access IT Agent in your Lansweeper Site

1. Open a browser and navigate to https://app.lansweeper.com.
2. Choose the Lansweeper Site to which you want to link the IT Agent Discovery. 
3. Go to Scanning > Discovery systems > Download installers/packages > IT Agent Discovery

A brief explanation

• Learn how to install/deploy IT Agent here.

• After a successful installation, the IT Agent(s) will be shown in your Lansweeper Site in Scanning > Discovery systems.

• To see the asset data, you can open Inventory > All assets (and you can use the search/advanced filter on the top right to filter on the specific assets/installation where IT Agent is running)

Product comparison

Lansweeper Network Discovery vs Lansweeper IT Agent (Portable) Discovery

Topic	Lansweeper Network Discovery	Lansweeper IT Agent Discovery	Lansweeper IT Agent Portable Discovery
Summary	Discover all IT (and later OT) assets in your network	Get all details of the computers you know that have IT Agent Discovery installed and running as a background service or daemon.	Planned, not available yet. Get all details of the computers on which you run IT Agent as a foreground application. Ideal to be included in a logon script
Asset reach	Tracks both the machine running Network Discovery and discovers IT (and later OT) assets remotely	Local computer tracking where the IT Agent Discovery is running	Local computer tracking where the IT Agent Discovery is running
Credentials	Requires credentials to get all asset details remotely	Does not require credentials	Does not require credentials
Network access	Requires specific ports to be open on the assets to discover. See Ports scanned or used by Lansweeper	Few connectivity requirements. See Install IT Agent	An encryption key from a Lansweeper Network Discovery - Hub component. Either direct access to the hub or a location to store the discovery result file in, for later import.

Request for feedback

It's time for us to let you try and test this new feature. We hope this first version will give you an easy-to-deploy agent-based discovery.

Finally, we're all ears! Your feedback is valuable, and we'd love to hear it.

Feel free to share in the comments or share your logs and screenshots privately to preview@lansweeper.com

Kind regards,

Gilian De Raes
Product Manager | Lansweeper

[avillarreal]

By the way... In the case of Windows Business it's considering as a Server, not as Workstations:

Thanks!

[Gilian]

@avillarreal thanks for sharing. I'll report this to our development team to correct the type in case of Windows Business.

Edit: where are you seeing "Server" in your Lansweeper site?

[avillarreal]

Hello @Gilian ,

On the assets screen:

It shown as 466 servers. 

Thanks!

[Gilian]

@avillarreal I'll report this as a bug as it affects all LS Sites. Thanks for mentioning

[Gilian]

@eputz , +2K devices using IT Agent? That's great news! We did notice a solid increase in the number of IT Agents lately and now we know why ;-). 

Seems like a bug as the asset type shouldn't be changed if IT Agent detected a "Windows" device. I already contacted our development teams so we can have this resolved. Thanks to auto update they would be automatically set to Windows.

For any other asset type, you could resolve this manually using inventory > assets > selecting multiple assets > clicking the bulk edit button on the top > setting the new asset type and clicking the lock icon (to never overwrite this value), but you can't do this for the Windows asset type.

[avillarreal]

Did someone face and error about the IT Agent get a "Forbidden" code on the installations? I'm getting this error and I can't find the root cause, the TLS 1.2 is enabled, direct connection to the server works, it previously works on a few clients and now they don't appear online even that they were connected once and after that there is no activity and I can't make it work again, restart services or the entire computer don't solve the issue.

-------------------
Something went wrong while creating the installation.
System.InvalidOperationException: Result is in status failed. Value is not set. Having: Error with Message='ConfigApiClient Request linking/CreateInstallationAndLink failed with status code Forbidden'
at FluentResults.Result`1.ThrowIfFailed()
at FluentResults.Result`1.get_Value()
at Lansweeper.Discovery.Hub.Application.Linking.Cloud.AutolinkToCloudConsumer..MoveNext()

[Gilian]

@avillarreal 

This is a bug in the IT Agent which we've already fixed but is still being tested as we speak. Expect to have release with a fix available in your LS Site (Scanning > Discovery sources > Download) soon.

Meanwhile you could try this:

* Remove any cloudtoken.txt file from your IT Agent installation directory

* Restart the IT Agent installer (with a new linking code from your LS Site > Scanning > Discovery Sources > Link Discovery source)

[ryf]

Ignore my other comment, I see the linking code has a lifetime of 24hours. 

WHAT?!

[ryf]

The installation fails and it cleans itself, so there is no cloudtoken.txt to remove

I have attempted what you suggested (new linking code). What other suggestions do you have, or do you have a timeline for this fix? This has more or less rendered our license unusable as what good is this app if we cannot deploy it?

[Gilian]

@ryf 

We've extended the linking code duration so you can now choose how long a single linking code should remain valid (1 day, 1 month, 3 months, ...)

Go to Scanning > Discovery sources > Link discovery source. Select Create new code, set an expiration and select Copy code.