Hi Thanks for the last reply.
2 more suggestions.
in the view where your looking at all the tickets assigned to you. it would be nice to be able to click in to the top ticket. then use an uparrow / downarrow to move through the tickets, and close them off.
rather then reading the line at your open tickets page.
the ability to forward a ticket, via email, to a user, who hasnt been part of the email conversation up until that point.
for example, user needs access to finance share, logs call with us, we then forward mail to Finance manager, who will reply to the ticket, stating wheater or not to give user access.
same if someone wants 4 new pcs, we could forward mail to Company, to quote us for Hardware etc.
Basically looking for an easy way to bring some one external into a ticket.
thanks!