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Kiscina
Engaged Sweeper

Hi all,

We are seeing inconsistencies in the Uptime calendar for a particular asset.

The calendar display indicates that the asset has been continuously online for the past several days. However, in the asset's detail, it clearly shows that it has only been up for 37 minutes:

2025-04-10_08-53-18.jpg

This issue appears to be isolated. All other assets display accurate Uptime data in their calendars.

We have tested by deleting the "problematic" asset and performing a rescan. After this, the Uptime calendar is populated correctly with accurate uptime information:

2025-04-10_09-37-18.jpg

Does anyone have any suggestions or explanations as to why this inconsistency is happening for this single asset?

Thanks in advance for your help.

1 REPLY 1
DavidPK
Lansweeper Tech Support
Lansweeper Tech Support

Hello there! 

 

Our tech support team should be able to assist you with this.  Please open a ticket in our support portal.

 

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

 

Using the GatherLogs tool.

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