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PaladinBrewer
Engaged Sweeper

Hello,

Basically I am looking to create a report for tickets closed for a specific timeframe (2/6/2024-2/6/2025) for all agents, but I want it to not count tickets with 'PRTG' in the title since those tend to just be tickets we autoclose. Is this possible and how would I do so? Appreciate any assistance, thanks.

1 REPLY 1
ErikT
Lansweeper Tech Support
Lansweeper Tech Support

@PaladinBrewer I would suggest taking a look at our online reporting database. 
https://www.lansweeper.com/resources/report/?categories%5B0%5D=helpdesk

All these reports can be used as a starting point and edited in your installation to suit your needs. Likely you'll find valuable inspiration to get to the results you are after.