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New chart report that gives departments total tickets but ignores tickets with a certain subject.
So our ticket count is getting a little off because of our email quarantine system. I would like to make a report that do not count tickets that have the subject ITSC Notice - Your Quarantined E-Mail Messages. I do not know coding well enough and hop...
Resolved! I want to change the built in report to show hours and not just days
So, I basically copy and paste all my reports, I don't know anything about SQL. I have jsut pasted the conversion from days to hours and mins etc. the past few times I used it, but now I need some assistance, I wanted to change the period from just d...
Layer 3 network devices only report
Has anyone built a custom report to list only Layer 3 network devices?We use cisco network gear, but I have found that not all of the devices list L2 or L3 in the asset description field to allow for easy identification of L2 or L3 capability.
Report request: Report listing software only installed in one IPLocation
Hi,I'm wondering if there is a way to create a report that lists software installed only in a certain IP-locations or within specified IP ranges?Let's say for example I have a few IP-locations that starts with "ENG" and I want to know if there is sof...
Detailed list of machines that users from a specific OU have logged into for the last 90 days
Hi, I'm trying to create a report that details all the machines that users from a specific OU (select admin accounts) have logged into over the last 90 days. I can list the users required from the OU but unsure how to then feed this list into the r...
New Hire Login Request Report
I'm attempting to create a report of open requests for new accounts.Out helpdesk ticket contains some custom fields I'd like to include but have no idea how to add them.One of the custom fields I'd like to add is called "Job Title" Here is what I hav...
ALL laptops HP 340S G7 Notebook PC and Bios version
Hello good evening!I want to create a report with all laptops of model HP 340S G7 with Bios version. I want to add assetname , username,and ip location attributes, thanks in advance!
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