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Resolved! Specific Folder Report

Hello all,I am interested to find out if any one has or if Lansweeper is capable of find out which machines have a specified folder. I have some software that isn't traditionally installed but ran from a folder and I need to know which machines has t...

KDavis by • Engaged Sweeper II
  • 5330 Views
  • 1 replies
  • 0 kudos

Helpdesk Tickets by AD "Department"

Looking to make a report that gives me a total number of tickets by department (tblADusers).I've been able to build something *sorta* like what I want. It groups the Departments together, and gives me a count of the tickets, but the count is super h...

Resolved! Include blank ticket field values in Helpdesk report

When creating a Helpdesk Report like the one below, what changes would need to be made to include tickets that may not have all the fields filled in yet? But I still want those tickets included in the report.So if my ticket has a value in 'SerialNum...

harringg by • Champion Sweeper
  • 3398 Views
  • 1 replies
  • 0 kudos

Helpdesk report - subcategory

Hello all,We are trying to get a new report to work to show our helpdesk tickets.Information we're trying to get out is as follows.- Ticket ID- Subject- Date of creation- Date of closure- Calculation of the time passed between creation and closure.- ...

ArjanvA by • Engaged Sweeper
  • 3725 Views
  • 1 replies
  • 0 kudos

Helpdesk report-no results

Trying to figure out why a Helpdesk ticket report (written like all others) is returning no value.I've got a Helpdesk ticket with the following fields, and they are populated in the closed ticket.The report compiles fine, but gives no data.Select Dis...

harringg by • Champion Sweeper
  • 2963 Views
  • 1 replies
  • 0 kudos

SLA Breach Report

Good day!I have modified the built-in Open Tickets with SLA overtime and removed a few fields. The report is only showing tickets that have their initial response time breached. How can I create a new report that will show tickets that have breache...

JTempleton by • Engaged Sweeper III
  • 3797 Views
  • 1 replies
  • 0 kudos