Built in software reports incomplete

[Bwebb]

Morning Folks,

I've got an issue with the built in software reports where I have multiple active workstations that are not appearing on the Software report page, despite having the software installed. I have scanned the assets multiple times, and on the Installed Software tab for the assets the software is listed as installed, and is the correct version. I have even created a report to list the assets that do not the specific software for back checking, and the assets in question are not there.

Any ideas?

[Bwebb]

I've discovered another workstation that contains software that is not showing up on the built-in reports. That makes a total of 3 different pieces of software on at least 3 machines that are not being reported accurately. I'm starting to be afraid of what is really missing from the reports.

[Bwebb]

Thank you Nick, but I'm already running the latest version. The problem still exists.

[Nick_VDB]

We would recommend that you update to version 6.0.0.45 of Lansweeper by following the steps in this knowledge base article. The machines that are not appearing in the report are most likely Windows 10 computers with new builds. When new builds are released for Windows computers they get added to Lansweeper in a future patch. Version 6.0.0.45 has the latest builds for Windows 10 in it.