Community FAQ
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
plangham
Engaged Sweeper
I have a report that lists all tickets ever raised.

When tickets are closed we have to check which company from our group of companies the issue was raised.

I now need this report to show this info and whilst I can get it list the companies I am getting a line record for each of the companies and not just the one it was raised on.

My report is as below:

Select Top 1000000 htblticket.ticketid,
'#' + Cast(htblticket.ticketid As nvarchar) As Ticket,
htblticket.date As CreationDate,
htblticket.updated As LastUpdated,
htbltickettypes.typename As Type,
htblticketstates.statename As State,
htblpriorities.name As Priority,
htblsource.name As Source,
htblusers.name As [User],
htblusers1.name As AssignedAgent,
htblusers2.name As UserLastNote,
'../helpdesk/icons/' + htbltickettypes.icon As icon,
htblticket.subject As Subject,
htblticket.assetid,
htblcustomfieldvalues.value,
htblcustomfields.name As Company
From htblticket
Inner Join htblpriorities On htblpriorities.priority = htblticket.priority
Inner Join htblticketstates On htblticketstates.ticketstateid =
htblticket.ticketstateid
Inner Join htblusers On htblusers.userid = htblticket.fromuserid
Left Join htblagents On htblagents.agentid = htblticket.agentid
Left Join htblusers htblusers1 On htblusers1.userid = htblagents.userid
Inner Join htbltickettypes On htblticket.tickettypeid =
htbltickettypes.tickettypeid
Inner Join htblsource On htblticket.sourceid = htblsource.sourceid
Inner Join htblusers htblusers2 On htblticket.userid_lastnote =
htblusers2.userid,
htblcustomfieldvalues
Inner Join htblcustomfields On htblcustomfields.fieldid =
htblcustomfieldvalues.fieldid
Where htblcustomfields.name = 'Company' And htblticket.spam <> 'True'
Order By htblticket.ticketid
0 REPLIES 0

Reports & Analytics

Ask about reports you're interested in and share reports you've created. Subscribe to receive daily updates of reports shared in the Community.

New to Lansweeper?

Try Lansweeper For Free

Experience Lansweeper with your own data.
Sign up now for a 14-day free trial.

Try Now