We just migrated our email from an on-prem service to Microsoft 365 using GRAPH api per the documentation and ALL of our Ticket Dispatching rules (all firing off of variations of: <setdifferenttickettypes>@domain.com) stopped working. All of them were working with our on prem POP3/SMTP service.
We have several aliases for <setdifferenttickettypes>@domain.com on the lansweeper email box in Exchange/365. We have confirmed that the to: field in the lansweeper shared email box is intact. Yet none of the Ticket Dispatch rules are doing anything - all inbound tickets ARE being ingested, however they are being set to the default ticket type as though they had been sent to the general helpdesk email (lansweeper) address.
Has anyone else run into this issue? Opened a support case - but nothing from them as yet.
