Tuesday
Has anyone created a custom help desk report to capture the number of tickets closed by each help desk agent for the week, even if the agent didn't pick up the ticket? I can add the column "Last Editor" in my closed ticket queue, so I can see who closed each ticket, but I can't figure out what table/field the "Last Editor" is in, so that I can build this into a report, so that I can put in a custom date range to see who closed how many tickets each week.
Experience Lansweeper with your own data. Sign up now for a 14-day free trial.
Try Now