Some of our customers reported the same issue in the past and it is normally resolved in the latest version of Lansweeper. Therefore, if you haven't already, I would recommend updating your Lansweeper installation to the latest Lansweeper version 6.0.0.65 by following the steps in
this guide.
If this doesn't resolve your issue, could you please send in an email with some additional information such as screenshots and log files to support@lansweeper.com? We will be happy to help!