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Helpdesk Agent Reports

itsupport_devon
Engaged Sweeper II

‎06-20-2016 03:17 PM

Hi,
Is there any built in reports for the Helpdesk?

Reports which show:
Tickets completed by X Agents
Requests, Assets, Problem, Change, etc.
Labels:
3 REPLIES 3
Kgoucher
Engaged Sweeper II

‎08-22-2016 12:12 PM

I'd like to see standard helpdesk reports too.
Also graphs or charts would be nice.
pdisney
Engaged Sweeper II

‎06-27-2016 10:28 PM

There's some very handy widgets but some reports would be great as well
DavidBiddle
Engaged Sweeper II

‎06-20-2016 05:24 PM

Also looking for this.

Would like the report to show SLA overtime as well.

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