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‎06-20-2016 03:17 PM
Hi,
Is there any built in reports for the Helpdesk?
Reports which show:
Tickets completed by X Agents
Requests, Assets, Problem, Change, etc.
Is there any built in reports for the Helpdesk?
Reports which show:
Tickets completed by X Agents
Requests, Assets, Problem, Change, etc.
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Report Center
3 REPLIES 3
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‎08-22-2016 12:12 PM
I'd like to see standard helpdesk reports too.
Also graphs or charts would be nice.
Also graphs or charts would be nice.
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‎06-27-2016 10:28 PM
There's some very handy widgets but some reports would be great as well
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‎06-20-2016 05:24 PM
Also looking for this.
Would like the report to show SLA overtime as well.
Would like the report to show SLA overtime as well.