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Report on Ticket SLAs

J_Hol
Engaged Sweeper

‎06-07-2022 04:49 PM

We need to set up a report on Tickets and their SLAs, specifically:

Closed within SLA
Open within SLA
Open - Out of SLA
Closed - Out of SLA

within a certain time period.

Please advise what we need to set up this report.
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