Issue
When searching the MIB Library in Lansweeper On-Prem, the search does not return any results and continues loading indefinitely (spinner keeps spinning). No error message is displayed.
Cause
This issue is typically caused by one of the following:
- The Lansweeper installation is outdated and missing recent fixes related to the MIB Library.
- Required external Lansweeper services are blocked by configuration settings, preventing the MIB Library from loading correctly.
Resolution
Step 1: Verify You Are Running the Latest Version
Lansweeper regularly releases patches, updates, and bug fixes. Running an outdated version can cause issues with loading the MIB Library.
- Update your installation by following this guide:
https://www.lansweeper.com/knowledgebase/updating-your-installation/ - Review the changelog for recent fixes and improvements:
https://www.lansweeper.com/changelog.aspx - Download the latest installer here:
https://www.lansweeper.com/update-lansweeper/
After updating, test the MIB Library search again.
Step 2: Configure Allowed Content Domains (Workaround)
If your Lansweeper installation is already up to date and the issue persists, apply the following workaround.
- On the Lansweeper server hosting the web console, open the ConfigEditor tool:
- Navigate to the Website tab.
- Add the following appSetting:
- Key:
AllowedContentDomains - Value:
https://mibapiprd.lansweeper.com https://discovery-gateway.eu.lansweeper.com https://update.lansweeper.com
- Key:
- Click Save configs and restart service.
- Once the service has restarted, reload the web console and test the MIB Library search again.
Related Articles
- How to use the ConfigEditor tool
https://community.lansweeper.com/t5/lansweeper-maintenance/how-to-use-the-configeditor-tool/ta-p/644... - Introduction to the MIB Importer and MIB Library
https://community.lansweeper.com/t5/scanning-your-network/introduction-to-the-mib-importer-and-mib-l...
