Symptoms When attempting to migrate an existing Lansweeper installation to a new server using the documented migration procedure, the installation fails during setup. Specifically, during a fresh installation on the new server, when selecting the Ad...
Problem When attempting to add custom OID data to assets in Lansweeper, the scan result returns “No data found.” However, performing an SNMP walk on the same device confirms that the OID returns valid values. This raises the question of why Lansweep...
Problem Statement When inviting users to join an existing Lansweeper Cloud Site, some users are able to accept the invitation and access the site successfully, while others are prompted to create a new Cloud Site during the acceptance process. Inste...
Problem Statement After enabling and enforcing Single Sign-On (SSO), new users who authenticate via SSO for the first time are prompted to either link their SSO identity to an existing Lansweeper account or create a new account. When the user selec...
Problem Statement In the event of an Identity Provider (IdP) outage, administrators may be unable to access Lansweeper due to exclusive reliance on Single Sign-On (SSO) authentication. To mitigate this risk, there is a need to provision a secure “br...
Question When using LsPush for scanning, why are Microsoft Store apps not appearing in the software list? Answer Microsoft Store app scanning is not supported by LsPush, as it is a legacy scanning method, and this functionality was never implement...
Question How often does the on-premises scanner synchronize with the Lansweeper Cloud Console? Answer Under normal operating conditions, information is synchronized continuously between the on-premises scanner and Lansweeper Sites. This means that...
Question How can a password be reset for a user who has not yet logged into the Lansweeper Cloud environment? Answer Password resets are only possible for existing user accounts. Since this user has not yet created an account, a password reset can...
Question Is Lansweeper able to discover and inventory newly added subscriptions within an Azure tenant? Answer Lansweeper’s Azure Cloud Discovery is configured on a per-tenant basis. Within each tenant, you can specify which subscriptions to inclu...
Question Is it possible to install a Network Discovery Hub and connect it to an on-premises environment? Answer A Network Discovery Hub can be linked to a Lansweeper On-Prem installation only within the context of Lansweeper OT. The possibilities ...
Question Can I have multiple on-prem web consoles connected to the same database? Answer Running multiple web consoles connected to the same database is not supported because it will cause issues with your Lansweeper installation. Lansweeper suppo...
Cause This error occurs when a registry scanning report is viewed before a scan has been executed. After adding a new registry key for custom registry scanning, the required scan data does not yet exist in the database. If you attempt to open the re...
Multiple customers have reported issues when attempting to scan Hikvision cameras using SNMP. Cause Hikvision cameras often do not respond to queries for the following system OID: 1.3.6.1.2.1.1.2.0 This OID is a standard system identifier that is ty...
This error occurs when Lansweeper cannot find usable credentials to scan an asset. This can happen for one of two reasons: No credentials exist that are applicable to the asset type being scanned, orExisting credentials cannot be decrypted. Why this...
Description This error indicates that the asset was successfully scanned using SNMP in the past, but the most recent scan was unable to establish an SNMP connection. As a result, Lansweeper could not update the existing SNMP data for the asset. Prim...
Description The error “SSH undefined credentials” indicates that Lansweeper was unable to locate valid SSH credentials for the targeted asset or IP range. As a result, the device cannot be scanned using SSH. Primary Cause This error most commonly oc...
Question How do I scan mobile computers, such as the Zebra TC22? When Lansweeper scans the network, they are added as network devices (but nothing else). How can we detect these devices correctly? Answer In order to scan more information, the devi...
Question Is automated traffic, such as monitoring bots or synthetic tests, restricted by default for Lansweeper Cloud? Answer We value the sensitivity of your asset data and are protecting it adequately across all our products. As such, specific s...
Question How can I find my Lansweeper Cloud Site ID? Answer You can find the Site ID for your Lansweeper Cloud site under Configuration > Site Settings. The Site Settings option is only available to site owners. If you do not see the Site Settings...
Question Our scanning account is being locked by AV because of suspicious activity. The main processes involved seem to be wsmprovhost.exe, cvtres.exe, conhost.exe, and csc.exe. Are these related to Lansweeper? Answer The processes mentioned — wsm...
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