Troubleshooting Additional Scanning Server Setup
Summary SymptomsUnable to add a second scanning server. The user is unsure if the license permits the addition of another scanning server.What to VerifyEnsure that your Lansweep...
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Knowledge Base Articles
Resolving Cloud Link Issue for MSPs
Summary SymptomsEncountering an error while trying to link a Lansweeper On-Prem installation to Cloud, specifically for MSP Partners adding a new customer using a linking code.D...
Resolving "Object reference not set to an instance of an object" After Lansweeper Upgrade
Summary SymptomsAfter upgrading Lansweeper from version 12.3.3.0 to 12.4.1.1, a web server error occurs, causing the Lansweeper console to be inaccessible. The error message sta...
Normalization of Manufacturer and Model Names in Lansweeper
Summary Description Lansweeper provides functionality to normalize manufacturer and model names within the platform, ensuring consistent and standardized asset data. R...
No Emails Received When a Ticket is Created in Lansweeper Helpdesk
Summary DescriptionUsers are not receiving notification emails when a ticket is created in the Lansweeper Helpdesk. The Helpdesk email setup is shown as successfully configured....
Issue with Registering at Lansweeper Community Due to False Email Registration
Summary SymptomsThe user encounters an issue when attempting to register on the Lansweeper Community portal. The registration form states that the email address is already regis...
Impact of WMIC Deprecation on Lansweeper WMI Scanning in Windows 11
Summary DescriptionMicrosoft's deprecation of the WMIC tool in Windows 11 raises questions about its impact on Lansweeper's scanning processes. This article clarifies the effect...
Deploying an Additional Lansweeper Scanning Server for a New Environment
Summary DescriptionTo effectively manage IT assets from a newly acquired company without overloading the existing Lansweeper setup, deploy an additional Lansweeper scanning serv...
Automatic Database Update During Lansweeper Upgrade
Summary SymptomsIs the Lansweeper database is updated automatically during a Lansweeper application upgrade? What to VerifyEnsure the Lansweeper Scanning Service and Web Con...
Associating a Hybrid Cloud Site in a with a Lansweeper License Key
Summary DescriptionIf you are using a hybrid environment of on-premises and the cloud, you can associate your Lansweeper Cloud Site with your purchased on-premises license key b...
Resolving 'An Installation Error Occurred' During Lansweeper Upgrade
Summary SymptomsDuring an upgrade attempt in Lansweeper on-prem, an error occurred stating "An Installation Error Occurred". The web console became unavailable, and the Lansweep...
FAQs on Using Lansweeper Cloud: Documentation, Dynamic Groups, and Asset Detection
Summary 1) Is there any documentation about Lansweeper Cloud?Yes, you can find various documentation related to Lansweeper Cloud (also known as Lansweeper Sites). For more detai...
Active Directory Organizational Unit (OU) Information Missing in Reports
Summary SymptomsWhen generating a report that includes the tblADComputers.OU field (such as when checking which computers belong to specific Active Directory Organizational Unit...
'Unexpected Issue' Error When Creating a Lansweeper Support Case
Summary SummaryThis article provides steps to resolve the 'Unexpected Issue' error encountered when creating a support case on the Lansweeper Support Portal.EnvironmentLansweepe...
Enforcing Single Sign-On (SSO) Configuration
Summary Question: Where can I find the option to enforce SSO?Answer: The option to enforce SSO can be found by going to Configuration and then enabling 'Force login with SSO to ...
Missing Uptime Information for Scanned Assets
Summary DescriptionThe issue involves missing uptime information for certain assets after a successful network scan. Despite the assets being operational, the Uptime tab does no...
Issue with API Query Limitation for Retrieving Vulnerabilities in PowerBI
Summary Problem Statement:An issue has arisen regarding the API query used to obtain vulnerabilities. The current limitation allows for only 100 records to be retrieved at a ti...
SSO Domain Verification Fails in Lansweeper Cloud
Summary Description When setting up Single Sign-On (SSO) in Lansweeper Cloud, users may encounter an issue where the domain verification for example.com fails even after adding ...
Can I uninstall LocalDB 2014 now that Lansweeper uses LocalDB 2022?
Summary ScenarioStarting with Lansweeper version 11.3.0.5, LocalDB installations use Microsoft SQL Server 2022 LocalDB instead of SQL Server 2014 LocalDB. If your server previou...
Resolving Outdated Registry Scan Results in Lansweeper
Summary SituationYou may notice that the registry keys or registry values reported for an asset are outdated. This inconsistency raises concerns about the accuracy and reliabili...
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