The empty or blank note issue you're seeing is likely caused by a mismatch in your email configuration settings between the email account you've added and the actual email address used to send the emails. We recommend the following: Go to Configurat...
Currently, we believe this issue is caused by a mysterious problem in Windows. Below is an interesting (but lengthy) article about the phenomenon, including a workaround. Aside from that, there's not much else we can do from a Lansweeper perspective...
Question I have a question regarding security and compliance Answer We would recommend visiting our trust center for more information regarding security and compliance: https://www.lansweeper.com/trust/ If you still have questions about security a...
Question How can I avoid duplicates when adding stock monitors? Answer Monitors get uniquely identified by Lansweeper based on a combination of their scanned manufacturer code and serial number. More on how Lansweeper uniquely identifies assets ca...
Question How can I avoid duplicates when adding stock computers? Answer To prevent asset duplication when manually entering stock assets into your asset inventory, the manual input needs to match the prospective scanned input. To provide some more...
Question How do I remove old links for switch ports? Answer You can clear old switch connections by clicking the Remove Disconnected Devices button in the left-hand pane of switch asset pages. This button will clear all switch port connections tha...
Question Where can I find the uptime information in Lansweeper? Answer Lansweeper displays uptime information in two locations: The Uptime tab on a Windows asset: Lansweeper scans the uptime events (e.g., power-on and power-off events) that occur ...
If you are changing the hostname of a scanning server, you will need to consider several factors. When you change the hostname, you will need to run a database script; otherwise, you will have a duplicate scanning server. Scanning servers are identi...
Question Does Lansweeper support the new Windows LAPS? Answer Lansweeper currently does not support Windows LAPS. Lansweeper only supports the legacy Microsoft LAPS as documented here: https://learn.microsoft.com/en-us/windows-server/identity/lap...
Question How often does Lansweeper ping the assets? Answer The online status indicators in Lansweeper on-prem are based on a ping request performed from the server hosting your Lansweeper web console to the client asset. If the asset is a Windows ...
Question Can users from an untrusted domain log in to Lansweeper? Answer If you want users to log in to the Lansweeper on-premises web console, they must do so with a Windows user account. For users to be able to log on to the Lansweeper web conso...
Question How can I log in from a different domain? Answer When opening up the Lansweeper login screen of your on-prem Lansweeper web console, the domain value will be automatically populated with the domain name of your Lansweeper web server. This...
Question How can I use a more recent version of SQL Server with Lansweeper? Answer If you want to move your Lansweeper database to a different SQL Server instance with a more recent SQL Server version, you can follow these instructions: https://ww...
Summary When using Flow Builder queries, the results may include assetKeys in base64 format. These keys uniquely identify assets within Lansweeper Cloud. This article explains h...
Monthly Rollups tend to be cumulative, meaning that the Monthly Rollup from March, for instance, will be overwritten by the Preview or complete Monthly Rollup of April within the WMI of your Windows assets. This process is controlled by Microsoft, a...
When facing warranty issues, we would recommend the following steps: Double-checking all of the troubleshooting steps in this knowledge base article: https://www.lansweeper.com/knowledgebase/scanning-warranty-information/Double-checking that you are...
The “Asset is not enabled” message in your LsAgent log indicates that the asset is currently disabled in your Lansweeper installation. WARN InternalCommunicationSender: Asset is not enabled 1) How to check if an asset is enabledGo to Assets > LsAgen...
IT Agent is a lightweight agent you install on Windows, macOS, or Linux devices to scan them and send discovery data directly to Lansweeper Sites in the cloud. You can use the steps below to re-link an existing IT Agent installation to a new Lanswee...
Question How can I reduce the size of my Lansweeper database? Answer Databases hosted in SQL LocalDB and SQL Server Express are limited in size by Microsoft. To reduce the size of your Lansweeper database, please refer to the following knowledge b...
Question I have an older version of Lansweeper on-prem. Can I update to the latest version immediately? Answer Yes, you can update your older version of Lansweeper Classic to the latest version immediately. There is no specific upgrade path that y...
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