Enforcing Single Sign-On (SSO) Configuration
Summary Question: Where can I find the option to enforce SSO?Answer: The option to enforce SSO can be found by going to Configuration and then enabling 'Force login with SSO to ...
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Knowledge Base Articles
Missing Uptime Information for Scanned Assets
Summary DescriptionThe issue involves missing uptime information for certain assets after a successful network scan. Despite the assets being operational, the Uptime tab does no...
Issue with API Query Limitation for Retrieving Vulnerabilities in PowerBI
Summary Problem Statement:An issue has arisen regarding the API query used to obtain vulnerabilities. The current limitation allows for only 100 records to be retrieved at a ti...
SSO Domain Verification Fails in Lansweeper Cloud
Summary Description When setting up Single Sign-On (SSO) in Lansweeper Cloud, users may encounter an issue where the domain verification for example.com fails even after adding ...
Can I uninstall LocalDB 2014 now that Lansweeper uses LocalDB 2022?
Summary ScenarioStarting with Lansweeper version 11.3.0.5, LocalDB installations use Microsoft SQL Server 2022 LocalDB instead of SQL Server 2014 LocalDB. If your server previou...
Resolving Outdated Registry Scan Results in Lansweeper
Summary SituationYou may notice that the registry keys or registry values reported for an asset are outdated. This inconsistency raises concerns about the accuracy and reliabili...
Error Encountered When Adding New License in Lansweeper - String or binary data would be truncated. The statement has been terminated.
Summary DescriptionAn error occurs when attempting to add/update a new license in Lansweeper.Cause The primary cause of this issue is related to using an outdated version of Lan...
User Unable to Receive Invite Link Due to Missing Cloud Account
Summary ProblemYou may not receive an invitation link via email, even though your mailbox is working correctly.CauseInvitation emails are only sent to users who have an active L...
Database Permission Errors for Lansweeper Auto-Update Functionality
Summary DescriptionThe issue involves database permission errors with Lansweeper's new auto-update feature. This feature requires specific permissions for the Lansweeperuser acc...
Generating a Non-Expiring Linking Code for Cloud Sites
Summary QuestionIs it possible to generate a linking code to a Cloud site that does not expire?Answer Currently, you cannot generate a linking code that never expires. This desi...
Do assets set to the disposed state count toward the license limit in Lansweeper?
Summary QuestionDo assets set to the disposed state count toward the license limit in Lansweeper?Answer Assets set to the Disposed or Retired state in Lansweeper continue to cou...
Why do assets remain non-active upon a successful rescan?
Summary QuestionWhy do non-active assets not become active after a successful rescan?Answer Lansweeper marks assets as non-active if you do not rescan them within the defined th...
Why does my antivirus trigger when Lansweeper is auto-updating?
Summary QuestionWhy does my antivirus trigger when Lansweeper performs automatic updates?AnswerLansweeper's auto-update feature copies the Lansweeper installation folder to C:\P...
Accessing the Support Portal
Summary DescriptionThe issue involves difficulties in accessing the Support Portal to create a support case. Users must have a registered and verified Community account linked t...
Resolving Connection Issues Between IT Sensor and Discovery Hub on different systems
Summary DescriptionAn IT sensor on a Windows Server cannot connect to a Debian-based Discovery Hub. The sensor was installed with the Hub's IP address and a data transfer code. ...
Unlinking from Lansweeper Sites stuck after migrating Lansweeper
Summary DescriptionAfter migrating Lansweeper, the old server cannot unlink from Lansweeper Sites. This issue persists despite service restarts.CauseThe Lansweeper installation ...
Setting Up Multiple Lansweeper Scan Servers with Shared SQL Database
Summary QuestionCan a second Lansweeper scan server be installed to scan networking equipment using the same SQL database as the first server?Answer Yes, a second Lansweeper sca...
OT Scan Ranges Not Appearing in Cloud Tenant
Summary QuestionWhy do added OT scan ranges not appear in the cloud tenant after a massive import?Answer OT subnets that are imported via massive import on the local web console...
Recommended Steps for Inviting New Users to Lansweeper Cloud
Summary QuestionWhat is the recommended way to add new users to the Lansweeper Cloud?Answer To add new users to the Lansweeper Cloud, follow these steps:• Instruct new users to ...
Seeing tickets from other teams in your helpdesk notifications?
Summary DescriptionIn Lansweeper, agents in the “IT Support” team see a ticket meant for the “Purchase” team. This contradicts the expected behavior that agents only see tickets...
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