Open Office Hours Q&A

I have assets that should fall under the delete if inactive after x days rules but havent been deleted. Is there sections in the asset i can check to see why it hasnt deleted. ... View more

Any recommendations/best practices for tracking devices manually in Lansweeper? (Devices that won't ever be scannable) ... View more

We are looking at implementing the OT installer package. Is the scanning for OT active or passive? ... View more

Is Lansweeper able to monitor active services for Linux OS? ... View more

What user permissions do you recommend that users have in a small team? ... View more

If I go hybrid, will I need to request for two licenses (cloud and on-premise)? ... View more

Can the Risk Insights module replace a vulnerability scanner such as OpenVAS? ... View more

Outside of upgrading the Application, are there any recommended steps for preventive maintenance on an on-prem Lansweeper Windows server? ... View more

Is there assets editing history option (to see who and what was edit). ... View more

Do you have a comparison chart on what features are available/ not available in each of the three environments (on-prem/ cloud/ hybrid)? ... View more

Will cloud users get access to the DB for queries? ... View more

Can you set up a custom field to be read only in the web console user interface? I'd like to set up a background process to populate the field but don't want users to be able to modify the value. we are running v. 11.2.0. ... View more

Can we have On-Prem and IT Discovery installed in same server? ... View more

Is there a way to bulk upload to populate fields by using say, a csv file? ... View more

 I see Intune as an option in the on-prem Lansweeper in "Scanning Credentials". What exactly does it scan if I add that scan target? ... View more

Will we see new features that are currently only on cloud alos on-prem (like API, network maps, …)? ... View more

 I have Lansweeper On-prem and Cloud running. How can I make sure the Data I have in the cloud sync back down to the On-Prem instance? ... View more

What is the best way to scan printers? ... View more

I am on Lansweeper On-premises, How do I get into Lansweeper https://app.lansweeper.com/ ... View more

How can I update an asset that has no MAC address yet from (Windows) DHCP automatically? Is there some kind of integration? ... View more

Any plans to include network motoring with alerts for down devices or other triggers? ... View more

Will Lansweeper Sites have the option for cloud presence in the US? ... View more

What is the status of some of the newer integrations: Assets for JSM, PowerBI? ... View more

Does Lansweeper provide pre-built application packages for deployment on prem? ... View more

With an On-Premise Installation on a Virtual Machine is there any documentation on requirements for CPU, RAM, Storage? When should you setup secondary scan servers? ... View more

Cloud Vs On-Prem? Do we need both, one or the other? ... View more

Are there any plans to upgrade LSAgent with a software deploy / updates via remote relay? ... View more

 Does Lansweeper will have a features to Auto patch software? ... View more

 Any idea when the next round of Flow Builder beta access may be rolling out?  ... View more

Is there a way to configure LS to scan all the users & computers in AD since, technically, AD is my source authority to what users and computers I should physically have? However, at the same time, I want to use LS to scan everything, like systems or people that someone plugs into my network. How do I separate the two for audit purposes when reporting what should vs what I see with added unknown systems?  ... View more