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Open Office Hours Q&A

Find expert answers from Lansweeper Virtual Office Hours. This read-only forum is for focused content, with posts by Lansweeper experts

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Open Office Hours Q&A

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We are looking for a way to view the 'last seen' date/time for monitors separately from the PC.

Asked by Lansweeper Tech Support on ‎03-03-2025 09:40 AM
We are looking for a way to view the 'last seen' date/time for monitors separately from the PC. Field tblAssets.Lastseen seems to capture the lastseen date for the PC, but is the 'lastseen' date/time for monitors stored somewhere else? ... View more
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Is there any way to scan the serial number or service tag of a Docking station?

Asked by Lansweeper Tech Support on ‎03-03-2025 09:26 AM
Is there any way to scan the serial number or service tag of a Docking station? As there is no option to track these assets, we need that feature. When is it coming? ... View more
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Is there a LS report to show OS version?

Asked by Lansweeper Tech Support on ‎02-27-2025 02:34 PM
Is there a LS report to show OS version? ... View more
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Has the integration with Azure been fully implemented in Lansweeper?

Asked by Lansweeper Tech Support on ‎02-27-2025 02:32 PM
Has the integration with Azure been fully implemented in Lansweeper? ... View more
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Can you flag a product that has been decommissioned so the data is still stored in Lansweeper?

Asked by Lansweeper Tech Support on ‎02-27-2025 02:31 PM
Can you flag a product that has been decommissioned so the data is still stored in Lansweeper? ... View more
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How can we ensure that all of our Windows workstations are excluded from agentless scanning?

Asked by Lansweeper Tech Support on ‎02-27-2025 02:27 PM
How can we ensure that all of our Windows workstations are excluded from agentless scanning? ... View more
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What is the best way for managing software assets including cloud services (IaaS, Saas, ...)?

Asked by Lansweeper Tech Support on ‎02-27-2025 02:26 PM
What is the best way for managing software assets including cloud services (IaaS, Saas, ...)? ... View more
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Best Way to Track Consumables (Keyboards, Mice, Headsets) by Location & in Bulk?

Asked by Lansweeper Tech Support on ‎02-27-2025 02:24 PM
Best Way to Track Consumables (Keyboards, Mice, Headsets) by Location & in Bulk? ... View more
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Can I pull a report from LS with databases on servers that have been scanned?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:35 PM
Can I pull a report from LS with databases on servers that have been scanned? ... View more
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How do you make non-active devices active again?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:34 PM
How do you make non-active devices active again? ... View more
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How do I request my cloud account to be on USA soil?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:33 PM
How do I request my cloud account to be on USA soil? ... View more
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Are there plans to enhance Lansweeper's Deployment Module to extend its deployment capabilities?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:32 PM
Are there plans to enhance Lansweeper's Deployment Module to extend its deployment capabilities? ... View more
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We're using helpdesk for our internal employee support. Will it ever be avaiable on cloud ?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:31 PM
We're using helpdesk for our internal employee support. Will it ever be available on the cloud ? ... View more
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Does Helpdesk require a separate license?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:31 PM
Does Helpdesk require a separate license? ... View more
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Is there a documented list of what does and does not get sync'd from Cloud to On-Prem?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:30 PM
Is there a documented list of what does and does not get sync'd from Cloud to On-Prem? ... View more
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Can Lansweeper scan Dell Docking station's serial number which connect to laptop?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:29 PM
Can Lansweeper scan Dell Docking station's serial number which connect to laptop? ... View more
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It would be great to create Asset types to separate workstation OS and Server OS.

Asked by Lansweeper Tech Support on ‎01-29-2025 02:28 PM
It would be great to create Asset types to separate workstation OS and Server OS for windows and linux. Or a built-in attribute to filter. ... View more
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I have assets that should fall under the delete if inactive after x days rules but it is not deleted

Asked by Lansweeper Tech Support on ‎01-29-2025 02:27 PM
I have assets that should fall under the delete if inactive after x days rules but havent been deleted. Is there sections in the asset i can check to see why it hasnt deleted. ... View more
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Any recommendations/best practices for tracking devices manually in Lansweeper?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:25 PM
Any recommendations/best practices for tracking devices manually in Lansweeper? (Devices that won't ever be scannable) ... View more
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We are looking at implementing the OT installer package. Is the scanning for OT active or passive?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:25 PM
We are looking at implementing the OT installer package. Is the scanning for OT active or passive? ... View more
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Is Lansweeper able to monitor active services for Linux OS?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:23 PM
Is Lansweeper able to monitor active services for Linux OS? ... View more
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What user permissions do you recommend that users have in a small team?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:22 PM
What user permissions do you recommend that users have in a small team? ... View more
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If I go hybrid, will I need to request for two licenses (cloud and on-premise)?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:21 PM
If I go hybrid, will I need to request for two licenses (cloud and on-premise)? ... View more
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Can the Risk Insights module replace a vulnerability scanner such as OpenVAS?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:19 PM
Can the Risk Insights module replace a vulnerability scanner such as OpenVAS? ... View more
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Outside of upgrading the Application are there any recommended steps for preventive maintenance?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:18 PM
Outside of upgrading the Application, are there any recommended steps for preventive maintenance on an on-prem Lansweeper Windows server? ... View more
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Is there assets editing history option (to see who and what was edit).

Asked by Lansweeper Tech Support on ‎01-29-2025 02:16 PM
Is there assets editing history option (to see who and what was edit). ... View more
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Do you have a comparison chart on what features are available?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:14 PM
Do you have a comparison chart on what features are available/ not available in each of the three environments (on-prem/ cloud/ hybrid)? ... View more
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Will cloud users get access to the DB for queries?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:13 PM
Will cloud users get access to the DB for queries? ... View more
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Can you set up a custom field to be read only in the web console user interface?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:11 PM
Can you set up a custom field to be read only in the web console user interface? I'd like to set up a background process to populate the field but don't want users to be able to modify the value. we are running v. 11.2.0. ... View more
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Can we have On-Prem and IT Discovery installed in same server?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:10 PM
Can we have On-Prem and IT Discovery installed in same server? ... View more
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