Troubleshooting Scanning Issues

Learn how to resolve Lansweeper scanning issues.

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Knowledge Base Articles

WMI Access is denied. 0x80070005

This page provides troubleshooting steps for "access denied" scanning errors encountered when using Lansweeper to pull data from Windows computers via WMI. This page is for Lansweeper Classic. For Lansweeper Cloud, see WMI Access is denied. 0x80070...

Lansweeper by Lansweeper Tech Support
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The RPC server is unavailable. 0x800706BA

This page provides instructions for troubleshooting "firewalled" or "RPC server unavailable" errors when performing an agentless scan. This page is for Lansweeper Classic. For Lansweeper Sites (in the cloud), see RPC server is unavailable. 0x800706B...

Lansweeper by Lansweeper Tech Support
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Troubleshoot SNMP scanning issues

This page provides troubleshooting steps to follow if the SNMP protocol was not scanned for a device in your network. SNMP is one of the protocols through which Lansweeper can retrieve data regarding network devices like printers, switches, routers ...

Bruce_B by Lansweeper Alumni
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Assets stuck on the LsAgent relay server

This page provides troubleshooting tips for resolving relay server connection errors when using the LsAgent to scan data in Lansweeper. Lansweeper provides the LsAgent to scan your data. While configuring the LsAgent to contact the relay, the follo...

Susan_A by Lansweeper Alumni
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Troubleshooting custom OID scanning issues

This page explains how to troubleshoot issues related to custom OID scanning in Lansweeper and provides a list of steps to take when custom OIDs are not returning data. Lansweeper allows you scan extra SNMP data with custom OID scanning. If you've s...

Bruce_B by Lansweeper Alumni
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Troubleshooting vCenter scanning issues

In order for Lansweeper to scan your vCenter servers, you need to ensure that TCP port 443 is open on the vCenter server and that the server's HTTPS title contains the text "ID_VC_Welcome". VMware vCenter scanning troubleshooting If you encounter iss...

Esben_D by Lansweeper Employee
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Repair a corrupt WMI installation

Lansweeper pulls Windows computer data from WMI (Windows Management Instrumentation), a management framework built into Windows operating systems. If WMI is corrupt on a Windows computer, Lansweeper will be unable to scan the machine and you may see ...

Lansweeper by Lansweeper Tech Support
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Too many LsAgent or LsPush scans

This page describes how to resolve the issue of an overloaded scan server caused by too many LsAgent of LsPush scans.  When you install LsAgent or set up LsPush, you can configure the agent to send data to one of your scan servers. A scan server con...

Susan_A by Lansweeper Alumni
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SQL Server Information not scanned

When Lansweeper scans a Windows computer, it automatically retrieves software information found in Add/Remove Programs (Programs & Features) on the client machine itself. As information listed in Add/Remove Programs for installations of Microsoft SQL...

Lansweeper by Lansweeper Tech Support
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