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Lansweeper Tech Support
Lansweeper Tech Support

If the "WMI service is disabled on this machine" error occurs in the testconnection.exe tool included in your Lansweeper installation folder, it is possible that the service has been manually stopped or disabled. 

wmi-service-is-disabled-on-this-machine-1.jpg

To resolve this scanning error:

  1. On the Windows computer you are attempting to scan, open Windows Services.
  2. Find the Windows Management Instrumentation service and right-click it. Select Properties.
    wmi-service-is-disabled-on-this-machine-2.jpg
  3. Set the Startup type to Automatic.
    wmi-service-is-disabled-on-this-machine-3.jpg
  4. Start the Windows Management Instrumentation.
    wmi-service-is-disabled-on-this-machine-4.jpg
  5. In Lansweeper's web console, go to Assets, find the Windows computer, select the checkbox next to it, then select Rescan.

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Version history
Last update:
‎08-09-2023 09:44 AM
Updated by: