on 09-27-2016 08:30 PM - edited on 08-02-2023 04:31 PM by Nils
The Lansweeper software consists of 3 components: a database, a scanning service and a web console. The web console, scanning service and other files are added to the folder specified in the Lansweeper installer during the initial installation.
To ensure that the scanning service and web console run successfully, it is important that no changes are made to the files in the Lansweeper installation folder. Modifications, migrations or deletions of files can cause issues with your Lansweeper installation. Users may be taken back to the Lansweeper login screen for instance or may encounter errors similar to the one below in dashboard widgets and other web console locations.
Anti-virus software can make changes to the Lansweeper installation files and cause issues like this. Even though the files are clean, anti-virus software can make changes to their metadata in the process of scanning them, causing the Lansweeper web console to restart and log everyone out.
To prevent session errors and automatic redirects to the login screen:
C:\Program Files (x86)\Lansweeper
.Was this post helpful? Select Yes or No below!
Did you have a similar issue and a different solution? Or did you not find the information you needed? Create a post in our Community Forum for your fellow IT Heroes!
More questions? Browse our Quick Tech Solutions.
Experience Lansweeper with your own data. Sign up now for a 14-day free trial.
Try NowExperience Lansweeper with your own data. Sign up now for a 14-day free trial.
Try Now