Learn how to resolve issues with your Lansweeper installation.
This article explains how to resolve a license issue error that might occur when linking an on-premise installation to a Cloud-based site. With the introduction of Lansweeper Cloud, there are three ways to set up Lansweeper: A Cloud-based site: sca...
This article explains how to resolve the "Errorid: -1 error" you may encounter when installing or updating Lansweeper. One of the available database server options when installing Lansweeper is SQL LocalDB. When you choose to host the Lansweeper data...
This page explains how to resolve the following error, which you may see when connecting to the cloud relay server: "The relay could not be contacted". Lansweeper includes a scanning agent called LsAgent. LsAgent is a cross-platform, lightweight pro...
From version 6.0 onward, the Lansweeper software includes a help desk and ticketing system. Tickets can be created in several ways: in the web console, by importing emails, by importing .csv files and through the ticket API. More information on how h...
If you've downloaded the latest Lansweeper installer and the installer isn't launching when executed, the file may be blocked or incomplete. This article explains how to resolve this issue. As of version 10.4 the options /classic needs to be used to ...
Both the scanning service and web console have a configuration file, which stores information on which Lansweeper database to connect to. If the "httpRuntime" tag is missing from your web console configuration file, you may encounter errors similar t...
When you've downloaded the Lansweeper executable and run it to perform a Lansweeper installation, you may encounter the error seen below. The version of this file is not compatible with the version of Windows you're running. Check your computer's sys...
The Lansweeper web console can either be installed under the IIS Express or the IIS web server. From Lansweeper version 6.0.100 onward, permissions on Lansweeper folders are made more restrictive for security reasons. If you did not manually make cha...
The Lansweeper software consists of 3 components: a database, a scanning service and a web console. The web console, scanning service and other files are added to the folder specified in the Lansweeper installer during the initial installation. To en...
Scanning and other credentials submitted in the Lansweeper web console have always been encrypted prior to being added to the Lansweeper database. From Lansweeper 6.0 onward, an added layer of security protects your passwords. Credentials can no long...
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