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06-25-2013 02:31 AM
Anything I can check to resolve this?
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07-19-2013 02:52 PM

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06-28-2013 04:58 PM
• Stop the Lansweeper service.
• Delete the Errorlog.txt file found in Program Files (x86)\Lansweeper\Service.
• In the Lansweeperservice.exe.config file set debug to “1”. You can find this file in Program Files (x86)\Lansweeper\Service.
• Restart the Lansweeper service.
• Hit the Scan Now button in the Domain User Scanning section of Configuration\Scanning Setup\Scanning Methods and wait for a few hours.
Contact support@lansweeper.com afterwards and provide us with:
• New screenshot of the Domain User Scanning section of Configuration\Scanning Setup\Scanning Methods.
• New screenshot of the problem OU within Lansweeper.
• New copy of Program Files (x86)\Lansweeper\Service\Errorlog.txt.

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06-26-2013 08:58 PM
I removed the spaces and initated another scan and the issue persists.
Errorlog.txt doesn't show the error, "Server names cannot contain a space character" that we saw yesterday before remvoing spaces from query. The only entry in errorlog is the start of the service from this morning.

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06-26-2013 12:01 PM

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06-25-2013 07:50 PM

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06-25-2013 06:25 PM
- Link to this forum thread.
- Screenshot of the Domain User Scanning section of Configuration/Scanning Setup/Scanning Methods.
- Screenshot of the user OU within Lansweeper.
- Screenshot of the same user OU within Active Directory.
- Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.

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06-25-2013 06:22 PM
When I initiate a scan, I receive message that it is in the scanning queue. When I go to scanning queue, I don't see any reference to OU's being scanned.
I just unticked Active Scanning, and chose scan now under domain user scanning and again was told "Target added to scanning queue", but nothing shows in scanning queue and results are still incomplete.

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06-25-2013 04:23 PM
Note that, if you submit OUs for Active Scanning (a computer scanning method), Lansweeper will only report on users that are found to be logged onto a computer during a computer scan.

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06-25-2013 03:59 PM
