This board contains archived posts from the retired Lansweeper Forum and Insiders Community.
Added in v.6.0.100The report below lists the percentages of tickets that have come into the helpdesk based on the type of the ticket during the current month.The report will only list tickets that meet all of the following criteria:The ticket has not...
Added in v.6.0.100The report below lists the percentages of tickets that have come into the helpdesk based on the source of the ticket and that arrived during the current month.The report will only list tickets that meet all of the following criteria...
Added in v.6.0.100The report below lists the percentages of tickets that have come into the helpdesk based on the source of the ticket and the month/year.The report will only list tickets that meet all of the following criteria:The ticket has not bee...
Added in v.6.0.100The report below lists the count of internal/public notes that an agent has made this month.The report will only list users that meet all of the following criteria:The user must be an agent.The notes were made this month.Select Top ...
This is the "Install File" Step:"\\servername\c$\Program Files (x86)\Lansweeper\PackageShare\Installers\Office_Professional_Plus_2010_W32_Spanish\setup.exe" /adminfile"\\servername\c$\Program Files (x86)\Lansweeper\PackageShare\Installers\Office_Prof...
Added in v.6.0.100The report below lists the count of internal/public notes that an agent has made today.The report will only list users that meet all of the following criteria:The user must be an agent.The notes were made today.Select Top 1000000 Da...
Added in v.6.0.100The report below lists the count of tickets that the agent created in the last 7 days.The report will only count tickets that meet all of the following criteria:The user must be an agent.The ticket were made in the last 7 days.Selec...
Added in v.6.0.100The report below gives back a count of the tickets that have been closed during each year/month.The report will only take into account tickets that meet all of the following criteria:The ticket has not been set to ‘Ignore’The ticket...
