This board contains archived posts from the retired Lansweeper Forum and Insiders Community.
Added in v.6.0.100The report below gives back the information that is found in the Users section under Configuration\User Access & Roles. Multiple rows are given back for a single user if they are part of more than one team.Select Top 1000000 htbluse...
Added in v.6.0.100The report below gives back the time worked that has been inputted by agents for each ticket. The report will only take into account tickets that meet all of the following criteria:The time worked is not added to notes in a ticket t...
Added in v.6.0.100The report below lists the sum of the time worked values per agent that was added in the last 7 days.The report will only list users that meet all of the following criteria:The time worked is added to the note of an agent.The time w...
Added in v.6.0.100The report below lists all tickets that were created in the current month.The report will only list tickets that meet all of the following criteria:The ticket has not been set to ‘Ignore’.The ticket was created in the current month....
Added in v.6.0.100The report below lists all tickets that were created in the last 7 days.The report will only list tickets that meet all of the following criteria:The ticket has not been set to ‘Ignore’.The ticket was created in the last 7 days.Sele...
Added in v.6.0.100The report below lists all tickets that were set to the 'Closed' state in the last 7 days.The report will only list tickets that meet all of the following criteria:The ticket has not been set to ‘Ignore’.The ticket is set to the 'Cl...
Added in v.6.0.100The report below gives back the changes that have occurred on each ticket in the helpdesk.The report will only take into account tickets that meet all of the following criteria:The ticket has not been set to ‘Ignore’Select Top 10000...
Added in v.6.0.100The report below lists all open tickets that have an SLA breach on the initial responseThe report will only list tickets that meet all of the following criteria:The ticket has not been set to ‘Ignore’.The initial response SLA has be...
