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Description Text not getting added to Ticket

So when my users submit tickets often they do not have any text in the description, even though the user claims that they did add details. I watched a user this week enter the ticket, type in details into the large text box at the bottom of the new t...

wxfisch by • Engaged Sweeper II
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"Unable to contact to host:host.domain.com access denied."

I followed this article. https://www.lansweeper.com/kb/106/running-the-remote-control-action.html but i cant connect to the host. When i hit the button, say this "Do you want to run : '\\server\lansweeper$\lsremoteAP.exe host.domain.com'?" i hit "yes...

kltr by • Engaged Sweeper
  • 8406 Views
  • 0 replies
  • 0 kudos

an overflow occured when coverting date time

This error ocurs trying to update the status of a ticket in the Helpdesk that was created via email."an overflow occured when coverting date time" At that point all you can do is click OK, BUT the record does update.

Report - Harddisk Query

I did a search on the KB and forums in the hopes of finding the answer to no avail so am requesting some assistance.I want to run a report in Lansweeper for computers in a specific OU for harddisk space showing me at the top the ones in the red (low ...

storo by • Engaged Sweeper
  • 1508 Views
  • 0 replies
  • 0 kudos

LanSweeper Roll Out Plan

Hi there, I was wondering if anyone had a copy of their Roll Out plan that they put together before rolling out Lan Sweeper to their businesses also including the Helpdesk?Thanks,David

wilkie1984 by • Engaged Sweeper II
  • 1114 Views
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  • 0 kudos

Temporary Folder Size

Hello:Wanted to know if anyone had a report that generated folder size for the temporary folders? I have a nice bat file that cleans out the temporary folders and I would like to generate a report that displays the temp or junk file size the way the ...

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