This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Community FAQ

Archive

This board contains archived posts from the retired Lansweeper Forum and Insiders Community.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Topics in this forum

Sign in/Join

Resolved! Tracking toner replacements (lastchanged)

We are beginning to try and track toner replacements with Lansweeper.1. How can I get local printers to show up under assets\printers? Only network printers show up.2. When I run a report on printers that need toner replacements, it shows the fiel...

sryan by • Engaged Sweeper III
  • 6893 Views
  • 3 replies
  • 0 kudos

Asset Screen

I noticed that the OS column does not change if a system is upgraded from Windows 7 to Windows 10Is there a place to manually change this? It doesn't appear to be an editable field,Thank you

capeyser by • Engaged Sweeper
  • 1486 Views
  • 0 replies
  • 0 kudos

Can't email / export same report twice

The are multiple reasons why it can be useful to email or export the same report in multiple ways. For my purpose, there are not many reports that I would want to send, and those rare few might need to be sent to multiple recipients, on different sc...

Resolved! Getting started popup

Every day that I go to the Helpdesk in Lansweeper I get this popup.It states: Getting started' and asks for my email adres.I know this can be useful, but I would like to be able to disable the popup.Is there any way that this can already be done? Per...

Bru by • Engaged Sweeper
  • 5925 Views
  • 1 replies
  • 0 kudos

Resolved! HelpDesk - Can we add more than 1 client to a ticket

We have just started using the Help Desk portion of Lansweeper. The only issue I can see that we would like to be able to do is allow an agent to put in more than one client on a single ticket. Sometimes we may install software for 5 people. We open ...

Resolved! Remote Control - Access Denied

Hello,Newbie here. I have tried to utilize the Lansweeper Remote Control (VNC), and seem to always get "Access is Denied".- I've logged into Lansweeper with an account that has Domain and Local Admin privileges for the PCs.- Confirmed that from the ...

sailor by • Engaged Sweeper
  • 7669 Views
  • 2 replies
  • 0 kudos