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Helpdesk User View

We would really like for our users to see the queue of work we have and what we are working on, but not allow them to get into the details of the individual tickets. So that way they can see if we are busy and how close we are to their ticket being t...

ctw by • Engaged Sweeper III
  • 1945 Views
  • 0 replies
  • 0 kudos

VBSScript write line doesn't work

I'm trying to have a deployed script write to a file and log what it did. If I double click the file and run it it writes the file to the network share, but when I run it with a lansweeper deployment nothing happens. I've tested the script and it is ...

Print Scanning Schedule

We have about 140 subnets that scan different times throughout the day/week. Is there a report that shows the entire scanning schedule.

rmuso by • Engaged Sweeper
  • 3784 Views
  • 0 replies
  • 1 kudos

Purpose of agents

Hello,just created an agent only user, let's say name is Phil (AD. Goal is Phil takes care of certain type of tickets, like ERP, but nothing else. So I created team "ERP" and added Phil to this team. Created ticket type ERP and set default agent to P...

Juha_Otava by • Engaged Sweeper III
  • 2498 Views
  • 0 replies
  • 0 kudos

Resolved! Installed software Report

Can anybody help me out, i need a little help building this report. Basically i want it to check to see if Nitro PDF is installed and then say 'NitroPDF installed' else leave it blank.Here's my code, but i'm having trouble with the case statement:Sel...

AM13337 by • Engaged Sweeper III
  • 6682 Views
  • 3 replies
  • 0 kudos

Duplicate CI's

Each week I get new versions of the CI in Lansweeper. We integrated with Cherwell using views into Lansweeper. Cherwell consumes what's seen in the view and updates Cherwell. We have a link on the CI in Cherwell to go to the CI in Lansweeper. The pre...

sqldba01 by • Engaged Sweeper III
  • 1421 Views
  • 0 replies
  • 0 kudos

Time Management

Hello, Anyone know how to pull specific time management reports. Looking to see how long users are spending on each ticket.Thank you.

Kdahmen by • Engaged Sweeper
  • 2028 Views
  • 0 replies
  • 0 kudos