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Email tickets

My configured email account is POP3 on GMail and I pass the LS communication test. My incoming test ticket is received by GMail and processed by Lansweeper. I know because I have configured an automatic reply for unauthorized user email addresses a...

Helpdesk Reports

Hello, I search a query with which I can see exact with a project which agent has worked how long on which ticket. I have question found where Monthly can question how many hours whole in the jobs was worked. But, nevertheless, it must be possible, i...

SpangA by Engaged Sweeper III
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Getting Invalid Column Name

Hello!I am attempting to build a report to show all servers running the following service: "CBA8" and its current state and start mode. When I attempt to add = "CBA8" to the Criteria an error pops up stating Invalid Column name. Am I doing somethin...

Chris1 by Engaged Sweeper III
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Global Package Share Credential

It sure would be handy if we could set a global Package Share credential used on IP locations. It's certainly possible to enter the same domain credential for each Package Share, but this is cumbersome to update when the password is changed.

heybobby1 by Engaged Sweeper III
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Click to Run Package Deployment

Has anyone created a batch script that works with Office 365 click to run installer created with the Office Deployment tool? If I run the batch file locally it works, when I try and deploy it through Lansweeper it doesn't run. The installer log say...

Help Desk Report Custom Fields

I Have added custom fields to Help Desk Tickets (Branch & Department). Trick is some branches do not have departments. So if I add the 'htblticketcustomfield2.tickettypefieldid = 48' (48 is our Department field) to the Where part I only get records ...

hutchins79 by Engaged Sweeper II
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My "net send" substitute

Well, on our environment we don't have the messenger service enabled at all, so it may be hard to comunicate with the user of a computer. With some AutoIT scripting and Lansweeper it's quite easy to manage a solution. Here it is, a custom action to d...

Anonymous by Not applicable
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Hyperlink to filtered view or report

Is it possible to apply a filter to a view or report by including parameters via a hyperlink?For example, if I want a link to take me to https://.../Assets.aspx and I want the list filtered to show only printers, can my hyperlink be something like "h...

jjbelew by Engaged Sweeper II
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  • 2 kudos