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Question about the calendar

It would be nice if the Help Desk had logic built in to recognize when an Agent is out of the office, on vacation for example, and change the auto-assign behavior if that Agent was the default Agent for specific tickets.

Lansweeper database migration

Hi All, I have a plan to move lansweeper database to shared-database server. Current the lansweeper database is stored along with the lansweeper application server. Is there any knowledgebase for moving local database to shared-database server?I just...

hery_hery by • Engaged Sweeper
  • 1665 Views
  • 0 replies
  • 0 kudos

I should get a lifetime subscription for this lol

Ok so lets try and make your memory information gathering better. Using the cmdline or remote CMDLINE an ADMIN can get more information on what memory chips are installed to match the make and model if purchasing etc.I have been looking for ways to ...

EB by • Engaged Sweeper III
  • 7516 Views
  • 1 replies
  • 1 kudos

Filtering Active / Non-active machines in default reports

In Lansweeper's default reports, I can't filter on "Active" machines without getting the "non-active" machines. This is because the word "active" appears in the word "non-inactive" as the two options in the Statename field. How do I exclude these "no...

mickjf by • Engaged Sweeper II
  • 2164 Views
  • 0 replies
  • 1 kudos

Helpdesk - reporting on custom fields

Hi,I've been trying to create a helpdesk report to display ticket information which includes multiple custom fields. Unfortunately it seems like this is either not possible or extremely difficult as all of the data is contained within one table; htb...

joshwf1 by • Engaged Sweeper
  • 1960 Views
  • 0 replies
  • 3 kudos

Asset Owner history when LAPTOP when HOSTNAME changes?

Is it possible to keep the history of WHO was the owner of an asset in one place. More specific a laptop and keep the history of date the laptop was owned and date of the return. We do not want to keep the old hostnames when the laptop is renamed, bu...

CHRLAU by • Engaged Sweeper III
  • 1592 Views
  • 0 replies
  • 1 kudos

Microsoft Patches

Is it possible (I've seen a report for exclusion) to create a report that audits all Microsoft patches on PC'sThe official syntax for the patches is for example MS10-030. Microsoft issue a file with these and I want to see which PC's have (and don't ...

Use Uninstall software action on a non-domain joined windows

Since Uninstall software action require WMI access. I think Lansweeper fail to make a WMI query on the non-domain joined windows due to authentication issue.Is there a way run Uninstall software action on a non-domain joined windows ?

jeremy_lo by • Engaged Sweeper
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  • 0 kudos