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Forum Posts

Filtering Active / Non-active machines in default reports

In Lansweeper's default reports, I can't filter on "Active" machines without getting the "non-active" machines. This is because the word "active" appears in the word "non-inactive" as the two options in the Statename field. How do I exclude these "no...

mickjf by Engaged Sweeper II
  • 2128 Views
  • 0 replies
  • 1 kudos

Helpdesk - reporting on custom fields

Hi,I've been trying to create a helpdesk report to display ticket information which includes multiple custom fields. Unfortunately it seems like this is either not possible or extremely difficult as all of the data is contained within one table; htb...

joshwf1 by Engaged Sweeper
  • 1936 Views
  • 0 replies
  • 3 kudos

Asset Owner history when LAPTOP when HOSTNAME changes?

Is it possible to keep the history of WHO was the owner of an asset in one place. More specific a laptop and keep the history of date the laptop was owned and date of the return. We do not want to keep the old hostnames when the laptop is renamed, bu...

CHRLAU by Engaged Sweeper III
  • 1571 Views
  • 0 replies
  • 1 kudos

Microsoft Patches

Is it possible (I've seen a report for exclusion) to create a report that audits all Microsoft patches on PC'sThe official syntax for the patches is for example MS10-030. Microsoft issue a file with these and I want to see which PC's have (and don't ...

Use Uninstall software action on a non-domain joined windows

Since Uninstall software action require WMI access. I think Lansweeper fail to make a WMI query on the non-domain joined windows due to authentication issue.Is there a way run Uninstall software action on a non-domain joined windows ?

jeremy_lo by Engaged Sweeper
  • 1220 Views
  • 0 replies
  • 0 kudos

Email tickets

My configured email account is POP3 on GMail and I pass the LS communication test. My incoming test ticket is received by GMail and processed by Lansweeper. I know because I have configured an automatic reply for unauthorized user email addresses a...

Helpdesk Reports

Hello, I search a query with which I can see exact with a project which agent has worked how long on which ticket. I have question found where Monthly can question how many hours whole in the jobs was worked. But, nevertheless, it must be possible, i...

SpangA by Engaged Sweeper III
  • 1310 Views
  • 0 replies
  • 0 kudos

Getting Invalid Column Name

Hello!I am attempting to build a report to show all servers running the following service: "CBA8" and its current state and start mode. When I attempt to add = "CBA8" to the Criteria an error pops up stating Invalid Column name. Am I doing somethin...

Chris1 by Engaged Sweeper III
  • 1713 Views
  • 0 replies
  • 0 kudos