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Resolved! windows software report issues.

Dear sir or miss.will i click software --> windows software , I find many software count is not right pcs.because same computer re-install have two pcs. How to filer to right pcs.thanks.

gene_tsai by • Engaged Sweeper
  • 4632 Views
  • 1 replies
  • 0 kudos

Resolved! Asset Scan Errors - newbie help!

Hello,I'm new to Lansweeper and need some help scanning my assets successfully.I am running Lansweeper agentless and performing an IP range scan, AD domain scan, and AD User Path scan but after all the scans finish I receive scanning errors of "Never...

jon_banh by • Engaged Sweeper
  • 4446 Views
  • 1 replies
  • 0 kudos

Resolved! Asset: Antivirus disabled issus

Hello,every day i see in the Dashboard some Clients with "Antivirus disabled".But if i look on the Client anything is ok. Then i rescan the Client and all is fine.Why shows me the dashboard wrong informations? Maybe the asset scans the pc while the A...

Resolved! Scan for self-running applications

Does Lansweeper have the ability to scan network computers (windows and linux) for self-running applications? Self-running applications are defined as software that does not register itself on the computer (i.e. on windows in the registry). Thanks!

rk3ll3yjr by • Engaged Sweeper
  • 7023 Views
  • 3 replies
  • 0 kudos

Resolved! Scanner not using SSH Certificate during scans

I have added the SSH certificate (4096 bit key) to the credential list and mapped them to my scans. I manually kicked off a scan and it threw the following error:"Could not connect to SSH with credentials Global (root)"I thought maybe I have to remo...

oagtexas by • Engaged Sweeper III
  • 5883 Views
  • 2 replies
  • 0 kudos

Some tickets not showing on Helpdesk

Hi EveryoneHopefully someone can help.We implemented the Lansweeper helpdesk but we are battling with one problem.We made 2 teams, one called IT Support and one called IT Account Lockouts.We all can see IT Support tickets but when a ticket comes in o...

pbranken by • Engaged Sweeper
  • 2418 Views
  • 0 replies
  • 1 kudos

Helpdesk Ticket Status

Hello,I'm looking for a report to list the Ticket ID, Ticket Name, Agent, Primary User, Last Note for opened tickets. I had created a report, but messed it up and lost it. I'm trying to get a bunch of things set up while we still have the last week...

ataylor by • Engaged Sweeper
  • 2104 Views
  • 0 replies
  • 0 kudos

Knowledgebase search by Category

For our helpdesk to utilize the internal knowledgebase it would be very useful to somehow limit the search to a category.Currently when you search the knowledgebase the results return from all categories as long as the keyword matches. The problem is...

ARMC by • Engaged Sweeper II
  • 2478 Views
  • 0 replies
  • 2 kudos
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