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This board contains archived posts from the retired Lansweeper Forum and Insiders Community.

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Resolved! Restrict use of default relational mappings

There are several out of the box relational mappings available to choose from, i.e. "Backed Up To", "Installed by", "Used by". I know we can add new types of relations, but can we restrict the use or remove some of the out of the box relation types...

Report to show if a file is present and another is not

I set up two file scans that are working correctly and showing present or not present on the assets but the report I am trying shows all assets with first file present even using "and where XXXX not like xxx". What is the correct format for showing a...

Resolved! windows software report issues.

Dear sir or miss.will i click software --> windows software , I find many software count is not right pcs.because same computer re-install have two pcs. How to filer to right pcs.thanks.

gene_tsai by Engaged Sweeper
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  • 1 replies
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Resolved! Asset Scan Errors - newbie help!

Hello,I'm new to Lansweeper and need some help scanning my assets successfully.I am running Lansweeper agentless and performing an IP range scan, AD domain scan, and AD User Path scan but after all the scans finish I receive scanning errors of "Never...

jon_banh by Engaged Sweeper
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  • 1 replies
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Resolved! Asset: Antivirus disabled issus

Hello,every day i see in the Dashboard some Clients with "Antivirus disabled".But if i look on the Client anything is ok. Then i rescan the Client and all is fine.Why shows me the dashboard wrong informations? Maybe the asset scans the pc while the A...

Resolved! Scan for self-running applications

Does Lansweeper have the ability to scan network computers (windows and linux) for self-running applications? Self-running applications are defined as software that does not register itself on the computer (i.e. on windows in the registry). Thanks!

rk3ll3yjr by Engaged Sweeper
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  • 3 replies
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Resolved! Scanner not using SSH Certificate during scans

I have added the SSH certificate (4096 bit key) to the credential list and mapped them to my scans. I manually kicked off a scan and it threw the following error:"Could not connect to SSH with credentials Global (root)"I thought maybe I have to remo...

oagtexas by Engaged Sweeper III
  • 6064 Views
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Some tickets not showing on Helpdesk

Hi EveryoneHopefully someone can help.We implemented the Lansweeper helpdesk but we are battling with one problem.We made 2 teams, one called IT Support and one called IT Account Lockouts.We all can see IT Support tickets but when a ticket comes in o...

pbranken by Engaged Sweeper
  • 2478 Views
  • 0 replies
  • 1 kudos