This board contains archived posts from the retired Lansweeper Forum and Insiders Community.
Hello,I'm looking for a report to list the Ticket ID, Ticket Name, Agent, Primary User, Last Note for opened tickets. I had created a report, but messed it up and lost it. I'm trying to get a bunch of things set up while we still have the last week...
For our helpdesk to utilize the internal knowledgebase it would be very useful to somehow limit the search to a category.Currently when you search the knowledgebase the results return from all categories as long as the keyword matches. The problem is...
If I have a remote device that I need to rescan immediately and a scheduled scan is already in progress, is there a way to "bump" that device to the top of the queue? If I catch it at the wrong time, sometimes the queue is several hundred deep.
Hi all,In version 6, the Summary page for an Asset does not list the MAC Address anymore, now we need to drill down to Config->Network to see it. This is something our Helpdesk used a lot, so it's impacting their work...Is there a way we can add it, ...
I like the ability for a user to choose a different user for the request, but I don't like them being able to see the entire contents of Active Directory when they click "User Concerning". We have lots of user accounts that are either irrelevant to t...
I have an existing setup running V5.3.22i have restored a backup of this db on a new server.i am now doing the upgrade to v6 on this new server but i am stuck on "update in progress - processing script 1 of 124"how long does this process take? are th...
I forced a rescan off all pc's to get an updated report that I have for asset relations.ALL of my prior existing HP monitors have been rescanned as duplicate entries now. This is only affecting HP monitors on my network.Before, the Unique ID was this...
Hi all,I'm rather noob here so keep it in mind When I create a new asset I would like to have "Sim-Card" as an option. This should then be linked to a smartphone afterwards.Is this possible to create myself or is this feature not included? Kind regar...
