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Resolved! Problems with RAM on service scan server

The Lansweeper service scan server has some issues as the scanner seems to stop to work after few days it has started.In this moment, for istance, I see this:IP ScanningProcessing: 20In queue: 49670andWindows computer scanningProcessing: 0In queue: 1...

paprita by Champion Sweeper
  • 17394 Views
  • 4 replies
  • 0 kudos

Resolved! Remote Control Refreshing

During Remote Control (Advanced action) the view of the client desktops (any desktop, operating system etc.) is not refreshing automatically (we can't see e.g. pop-up messages or submenu list) until manually click Refresh button. How we can repair th...

szysuszc by Engaged Sweeper
  • 16412 Views
  • 5 replies
  • 0 kudos

Resolved! Error: Error creating lansweeper database

The setup gets as far as run post install tasks/building lansweeper database tables and throws errorError: Error creating lansweeper database, ResultStr:bOK. Database Lansweeper does not exist.......

bobghw by Engaged Sweeper
  • 4689 Views
  • 1 replies
  • 0 kudos

Resolved! Helpdesk ticket Auto assign not working

Hi,We are testing Lansweeper Beta.When i select 'Round robin' or 'Load balancing' tickets do not auto assign.We only get a e-mail that a ticket is Unasigned.

ict-user by Engaged Sweeper III
  • 4781 Views
  • 1 replies
  • 0 kudos

Resolved! Service Desk

Since you provide a great solution for LAN scanning and assets tracking, would be perfect to have a service desk module linked to them. Thank you!

Resolved! Helpdesk E-mail Notifications

When I assign an agent to a ticket, I get the email notification.So I'm agent 1, and when I assign agent 2, who has an email address and everything. I get an email saying "Hi Agent 2, you've been assigned ticket ###".I want it so when I assign an age...

AquaGoat by Engaged Sweeper III
  • 6864 Views
  • 2 replies
  • 0 kudos

Resolved! LS Remote Crash

Hello,LS Rremote Cash every time with the follow error on the Client side:Tue Jan 26 13:42:24 2016vncsockconnect.cpp : started socket connection threadvncmenu.cpp : ########### vncMenu::AddTrayIcon - UserName = usernamevncmenu.cpp : ########### vncMe...

Scatt by Engaged Sweeper
  • 4524 Views
  • 1 replies
  • 0 kudos