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This board contains archived posts from the retired Lansweeper Forum and Insiders Community.
I'm testing my Help Desk setup before rolling it live and am unable to click the "Go To Ticket" link in the emails and open the ticket when using Internet Explorer. I receive a prompt to enter my credentials and no matter what I enter it says it is i...
So I have done a bit of work with SQL and a mass deployment of Lansweeper servers globally. We have a centralized database of sites, subnets, etc and I wrote a powershell script that extracts the site and subnet data from that central database, conn...
I am pasting what i have that shows systems with the custom field Decommission date. It is custom field 15. What I need is to be able to run this report and it only generate Decommission dates within a certain date range say the past 3 months, or 6 m...
HiI have a form that sends tickets to my lansweeper helpdesk and I would like to be able to make a script that could translate the ticket into a calendar event.Example ticket:Ordered by: <email>Order of : ["Mail","key","laptop"] Full name: <name>Mail...
For computer assets the "Last Logon" page shows the user logged on during the last 50 scans. Could this table please also include IP location next to the IP address? This would allow you to look up the asset and view a rough history of location movem...
How can I fix my system to enable CC in tickets?Mail is setup correct and it works for incoming mails and outgoing. But If I add user in CC, nothing happend.Is there any solution for this, or what I have to do?thx
Hi,We have various units from different types (AssetType1, AssetType2, AssetType3). Each of them have multiple units (we have 3 or 4 units of the same type with various S/N).Each unit have states. They can either be available, in repair, loan, etc.I...
This is a petty minor thing and I'm sure something you all have heard before... This is something that is possible with more clicks, but I'd love to see drop-down menus on the Helpdesk in the Tickets view for changing the State, Type, and Agent.A sin...
